Systems Administrator

2 tygodni temu

Poznań, Greater Poland Allegro Group Pełny etat
Systems Administrator (Technical Platform & Operation)Full-time

We are a cohesive and efficient team of 8 people, unafraid of new challenges. The team consists of System Administrators, Product Managers, and Project Managers. Prioritizing transparency and understanding the opinions of others, we ensure a comfortable working environment for the Allegro Customer Service department (one of the largest within Allegro). Every year, every quarter, every day, we participate in both interesting and innovative projects while also addressing the daily challenges faced by users of the systems we implement (in all markets where Allegro operates, we deploy three types of systems: Contact Center platform, advisor scheduling system, and survey system). We strive to make everyone's work better by planning our actions based on data and goals of the recipients supported by our systems

Join us and become part of this unique environmentand together let's create one of the most technologically advanced companies in Poland

Hybrid work model (minimum 1-2 days working from the office per week)

Your main responsibilities:

Maintenance of services/systems:Contact Center services/systems (customer service systems, surveys, community, chatbots, mailbots), workforce management classes (scheduling of advisors team)for conducting survey research (proprietary Allegro solution)

Ensuring the performance and security of applications

Ensuring system availability through preventive actions to prevent failures

Optimizing and improving existing processes

Application configuration

Incident handling and resolution

Problem analysis and solution recommendation

Implementation of deployment tasks involving installation and configuration of hardware and software within existing and new systems

Collaboration with external vendors

Preparing and maintaining documentation

Participation in numerous projects to tailor solutions to the needs and requirements of our clients

You will be responsible for the development of the Contact Center system by co-creating strategies and implementing new solutions to facilitate the work of teams ensuring the best possible Allegro customer service

You will ensure the performance and security of applications

You will ensure system availability through preventive actions to prevent failures. You will handle user support tickets, including incident handling and resolution

You will carry out deployment tasks involving the installation and configuration of hardware and software within existing and new systems

You will analyze processes and market trends to recommend changes and improvements

You will support process automation - implementation and maintenance of related tools

You will work with internal clients to develop business requirements and conduct RFI, RFP processes with software vendors

You will take on the role of task and project coordinator aimed at adapting solutions to the needs and requirements of our internal clients

You will be responsible for cooperation with external vendors

You will ensure good communication with stakeholders within the company and ensure they always receive the support they need

You will consistently ensure the highest quality of services provided. Preparation and maintenance of documentation

We are looking for people who:

Have a minimum of 2 years of experience working as a Systems Administrator for Contact Center and/or survey systems and/or advisor scheduling systems

Have implemented and maintained applications and systems within the company. Familiarity with systems such as Genesys, Calabrio, and Medallia is highly desirable

Have basic knowledge of databases (SQL queries), networks, scripting, on-premises and SAAS system architectures

Have knowledge of IT service management principles according to the ITIL methodology

Understand how modern IT systems integrate

Can work independently and effectively collaborate with business clients

Enjoy teamwork and have excellent communication skills. They take responsibility for their tasks, pay attention to detail, and are well-organized

Demonstrate initiative and dynamism in their actions and can prioritize tasks. They have good English language skills (minimum B1 level) in the workplace

What we offer:

A startup culture in a mature organization

Modern office and work tools

Informal work atmosphere in a professional team

Wide development opportunities through training, internal and external conferences, both in Poland and worldwide

A rich package of non-salary benefits in the cafeteria system - you decide what you use

Free English language classes conducted by professional instructors

Send in your CV and see why it is #dobrzetubyć (#goodtobehere)

#J-18808-Ljbffr

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