Service Coordinator

2 tygodni temu

Wierzbięcice A Poznań, Polska VML Enterprise Solutions Pełny etat

What you'll be doing:

  • Will be part of Platform Management team that maintain and support web applications and platforms after project delivery phase
  • Independently co-ordinate live services for international customers (single point of contact for client stakeholders) including maintenance and development streams
  • Use ITIL processes in practice to deliver optimized IT services (Incident Management, Change Management, Problem Management)
  • Prioritize and manage tasks for engineering team using different systems (co-operation with System Engineers, Application Engineers, Developers and Quality Assurance)
  • Controlling the budget utilization and co-operation with client on the prioritization of tasks based on the existing budget or managing client expectations
  • Identify, track, and manage mitigation of risks related to the project, escalating any risks requiring additional actions in a timely manner.
  • Prepare and share SLA and budget reports
  • Create and own a consolidated view of the service backlog, including escalations, issues, and improvements, with relevant business cases and budgetary approvals at a customer level.
  • Connect an agile approach with service management daily through co-operation with project teams

What you should have:

  • Professional experience in ITSM, either in Service Management or Project Management
  • Knowledge of MS Excel
  • English (at least B2)
  • Excellent communication and analytical skills
  • Feel comfortable working with computer software
  • Consider yourself a proactive person and like to introduce improvements

What we offer:

  • Salary depending on presented skills: for medium role 9 000 – PLN gross/month, for senior role – PLN gross/month on Contract of employment
  • Hybrid work style and flexible working hours
  • Annual bonus dependent on company profit
  • Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives
  • Additional paid days off as an anniversary reward
  • Cafeteria system (MyBenefit) and Lunch compensation (Pyszne Pay)
  • Private healthcare for you and your family (Luxmed VIP package)
  • Group insurance and travel insurance
  • Co-financing your holidays, kindergarten, Multisport Plus, and others
  • English lessons during work hours
  • Office and online integration events and team building activities
  • Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
  • Support from your first days at VML - a designated mentor who will support you through your whole career at VML
  • Work equipment tailored to your needs with delivery to your door

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