IT Helpdesk Coordinator

4 tygodni temu

Warszawa, Polska ITDS Pełny etat

Join Our Team and Be the Tech Hero Behind Seamless IT Support

Warsaw-based opportunity (onsite)

As an IT Helpdesk Coordinator, you will be working for our client, a leading provider of digital and broadcasting services, ensuring seamless IT support for end users. You will oversee a team responsible for resolving incidents and service requests related to workstations, software, and network connectivity. This is an exciting opportunity to work in a dynamic, multilingual environment, supporting specialized IT systems and contributing to continuous service improvements.

Your main responsibilities:

  • Coordinate and oversee IT Helpdesk support services
  • Manage and resolve IT incidents and service requests efficiently
  • Ensure compliance with SLAs and IT service management best practices
  • Administer user access rights and Active Directory group policies
  • Plan and implement hardware and software updates
  • Provide remote and on-site technical support
  • Maintain an up-to-date inventory of IT equipment and licenses
  • Collaborate with cybersecurity teams to enhance IT security measures
  • Develop and maintain knowledge base documentation
  • Work closely with second and third-line support teams

You're ideal for this role if you have:

  • 3+ years of experience in IT Helpdesk coordination or IT support management
  • Strong knowledge of Windows operating systems and IT infrastructure
  • Experience managing IT inventories and asset tracking
  • Ability to work collaboratively in a team-oriented environment
  • Strong organizational and multitasking abilities
  • Familiarity with Active Directory and user access management
  • Understanding of ITIL service management framework
  • Ability to troubleshoot LAN and WiFi network issues
  • Excellent problem-solving and communication skills
  • Fluency in Polish and English (written and spoken)

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