IT Service Owner

Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career opportunityThe IT Service Owner (ITSO) is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for those services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This role also involves a portion of resource management, acting as Delegate Team lead, recruitment.IT Service Owner (ITSO) is a dynamic role where you will get the chance to be involved in both operational tasks, projects, programs and have the opportunity to network with different teams such as Risks, Cyber Security, developers, Project Managers and many more on a regular basis. You will get access to different tools and trainings to support your transition to this role as well as your career development.What you’ll doBe accountable for maintaining effective control of the end to end application and service (which includes Dev; UAT; Production and Contingency). Successful operation and continuous improvement of services.Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes.Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades).Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions. Help maintaining the good harmony in the team, and always there for the team members to listen, address any issues & provide necessary guidance.Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; SSP Leads and Group such as Cyber Security.Delegate requests for information / completion of regular reviews to POD team for completion.Regular review of inventory tools to maintain service and application information.Resourcing Business Management such as recruitment, dealing with invoices, co-leading team, resource forecast and planning.What you need to have to succeed in this roleAt least 3 years’ experience working in either IT Service Management or Infrastructure/ Software support or Project Management area.Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.Ability to build and maintain strong relationship with stakeholders and colleagues from other teams.Experience in leading a team, being a good listener, ensuring team members issues are addressed.Experience in recruitment and has knowledge in resource business management such as PMO/ Project Management.Can-Do attitude where no task is too small or big. Being a team player adaptable to change.Good knowledge of IT technologies, their components and their operational environments. Good knowledge of Windows, Linux or Database such as Oracle.Strong communication skills in English is a must.Nice to haveCommunicative German and or French.ITIL v4, Project Management (PRINCE2/ PMP), Network or any IT related certificate.What we offerCompetitive salaryAnnual performance-based bonusAdditional bonuses for recognition awardsMultisport cardPrivate medical careLife insuranceOne-time reimbursement of home office set-up (up to 800 PLN).Corporate parties & eventsCSR initiativesNursery discountsFinancial support with trainings and educationSocial fundFlexible working hours Free parkingIf your CV meets our criteria, you should expect the following steps in the recruitment process:Online behavioural test (for external candidates only)Telephone screen (for external candidates only)Zoom interview with the hiring manager We are looking to hire as soon as possible so don’t wait and apply nowYou'll achieve more when you join HSBC.