CX Specialist with Dutch– Non Prime orders

4 tygodni temu

Dąbrowa Górnicza, śląskie, Polska ArcelorMittal Business Center of Excellence Poland Pełny etat

We’re looking for a proactive, detail-oriented CX Specialist with Dutch, ready to take ownership of the non-prime order flow and ensure smooth coordination across logistics, warehouses, transport partners and our commercial teams. If you enjoy solving problems, communicating with many stakeholders and keeping processes under control — you’ll feel right at home here.


What You’ll Do

Customer & Order Management

  • Act as the direct point of contact for the commercial non-prime organisation, providing timely and accurate updates (written and oral) in multiple languages.

  • Handle a variety of customer questions: material status, delivery timelines, complaints.

  • Maintain complete and accurate customer files, including administrative and logistical data.


Stock & Material Coordination

  • Manage non-prime stock: assign material to orders and unblock material in warehouses.

  • Take responsibility for the customer portfolio and act as backup for other non-prime order specialists during absences.


Transport & Logistics Execution

  • Create and manage transport requests.

  • Coordinate outbound shipments by truck, rail or vessel.

  • Liaise with transport companies, external warehouses and logistics partners to ensure smooth dispatch.

  • Handle changing situations such as stock push, under-deliveries or deviations from standard procedures.

  • Verify available loading slots and work closely with ICP (packaging/loading teams).


Problem-Solving & Operational Support

  • Independently solve standard issues; escalate complex cases to colleagues or supervisors when needed.

  • Proactively address credit limit exceedances, inventory challenges and exception management.

  • Ensure cost-optimized handling of non-prime material in line with business guidelines.


What We Expect From You

  • Good command of Dutch & English (spoken and written).

  • Ability to work independently in a structured, efficient way.

  • Confidence in handling non-standard situations and changing market conditions.

  • Strong communication skills and a proactive approach.

  • Openness to hybrid work.


Why Join Us?

Working in the non-prime stream means variety, responsibility and lots of “real operations” — no two days look the same. You’ll collaborate with logistics, commercial teams, warehouses and transport partners across Europe, developing unique experience in a very dynamic area of the steel business.


Benefits:

  • Private medical care

  • Pluxee Lunch card

  • Life insurance

  • Annual performance bonus

  • Extra social benefits

  • Language courses


Interested?

Apply now and help us keep the non-prime order flow running efficiently, cost-effectively and with great customer experience at the core

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