Workplace Support Engineer

What we do?Aion Bank is a fully regulated European bank and credit institution, combining Vodeno’s cutting-edge, private blockchain-based platform with its ECB banking license, strong balance sheet, and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions, enabling businesses to seamlessly integrate financial services into their offerings.As part of the UniCredit Group, Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodeno's existing Banking-as-a-Service (BaaS) offering across key European markets, including Germany and Poland, will see the bank embed its services - ranging from account access and deposits to lending, payments and loyalty programs - directly into non-banking digital platforms, facilitating seamless customer experiences.At Aion Bank, our biggest strength is our people—a team of highly intelligent, creative, and ambitious professionals who thrive in a fast-paced, innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.We are looking for an end user Support Engineer to join our Workplace Services team in Warsaw. If you enjoy solving IT problems, helping people, and learning new technologies, this role is a great way to grow your career. You will support colleagues with their daily IT challenges, take care of our end-user environment, and learn how to manage Google Workspace, Apple devices (MacBooks, iPhones, iPads) and Google Pixels.You will also have the chance to support employees working in some of the most innovative and cutting-edge areas of banking, as well as provide remote support to our newly opened bank branches across Poland – giving you unique exposure to modern technologies, processes, and international environments.What you will be doing?Helping colleagues every daySupport employees with issues related to Google Workspace (Gmail, Drive, Calendar, Meet, etc.)Help with MacBook and mobile device setup, updates, and troubleshootingUser lifecycle management – support onboarding, offboardingProvide remote IT support for new bank branches, ensuring smooth operations from day oneMake sure people can use their tools effectively and securelyLearning and growing in device & system managementAssist with configuring and managing Apple devices through Mobile Device Management (MDM)Help maintain security settings and access controlsKeep track of hardware and software inventorySupport updates, documentation, and improvements in our IT environmentSkills you should haveExperience in IT support, IT administrationExperience in Google Workspace and/or Apple devicesProblem-solving attitude and willingness to learn new thingsGood communication skills and ability to work with colleagues at different levelsEnglish and Polish language skills (spoken and written)Availability to work in a hybrid model – 3 days per week in our Warsaw officeWhat’s a plus (but not required):Certifications (Google Workspace, Jamf, or similar)Familiarity with IT security basicsWhat we offerYou will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package.We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support.Aion bank account without fee.We co-sponsor your Multisport card and cover 50% of its cost.You will work on computer equipment that delivers the best user experience — Apple MacBook.Our office in Warsaw offers healthy snacks throughout the day.Our processWe keep our recruiting process simple.Step 1: Talk with one of our Recruiters about your to date experiences and ambitionsStep 2: Meet with your future Team Manager to deep dive on the role specifics and our work environmentOur note to youDiverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.Please note that we may close a job posting early if we receive a large number of exceptional applications.Good luck