Director - Infrastructure Operations

2 miesięcy temu

Warszawa, mazowieckie, Polska eService Sp. z o.o. Pełny etat

Director - Infrastructure Operations


eService is owned by Global Payments Inc. (NYSE: GPN) and PKO Bank Polski. Global Payments Inc., is a leading payments technology company delivering innovative software and services to customers globally.

Global Payments is a leading provider of electronic payment services to merchants worldwide, operating and providing solutions in 54 countries. We build and run technology that handles billions in payments each year. As a member of our Infrastructure Operations team, you will work with teams from across our organization who develop and operate infrastructure that supports our online payment product offerings.


What you will be doing:

You will be responsible for the management of a team of skilled engineers, and working closely with our partners in the wider technology group to ensure the stable and secure operation of our data center infrastructure


Key Responsibilities:

  • Line & performance management responsibility for a skilled team of engineers
  • Proactively manages availability, reliability and performance of environments devising and delivering on approaches to reduce incidents, MTTD and MTTR in efficient and effective ways
  • Acts as an escalation point for critical tickets and service-affecting incidents confidently taking control of situations and leading to a successful resolution
  • Responsible for the management of security and vulnerability management within the infrastructure domain, in partnership with our infosec team.
  • Plans, reviews and leads the implementation of complex, high-risk changes
  • Coordinates key operational and project workload for the team ensuring timely completion in a progressive manner that biases lean approaches and continuous improvement
  • Coordinates the hiring process, screening and interviewing candidates for the team
  • Incident Management - Co-ordination of technical troubleshooting efforts during incidents
  • Provides technical leadership to the team of Operations Engineers, coaching them in the approach to technical challenges.
  • Manages department financial responsibilities, in partnership with our service delivery team

Expectation:

  • Maintains open communication with customers and stakeholders
  • Continually challenges how we do things and implements improvements ensuring repetitive tasks are eliminated/minimized.
  • Drives to achieve and maintain high standards
  • Proactively looks for opportunities to share knowledge and skills across teams
  • Continually analyzes how we do things, suggests/implements improvements and closes gaps/risks
  • Assists team members in developing their skills/careers and achieving potential
  • Willing to coordinate efforts across all BTS teams to drive improvements across all Infrastructure teams
  • Willing and ability to work in our office in Warsaw (we offer hybrid model)
  • Speaks fluently English and Polish (we are awaiting resumes in English language version)



Key Requirements:

  • Experience in managing team(s) of Technical staff in a related discipline (at least 6years)
  • Experience in leading infrastructure projects (at least 10 years)
  • Experience working with key operational processes such as Change Management, Lifecycle Management, Patch Management, etc.


  • IT Director

    7 godzin temu

    Warszawa, mazowieckie, Polska NATEK Pełny etat

    IT Director is assigned to be a trusted board advisor responsible for the implementation and delivery of transformation within the whole internal IT environment towards new digital eco-system consult about more profitable and efficient IT solutions. IT Director performs towards digitalization, automation and optimization of applicable solutions in area of IT...

  • Cloud Operations Director

    7 godzin temu

    Warszawa, mazowieckie, Polska Omada Poland Pełny etat

    Headquartered in Denmark, Omada A/S is a Gartner Magic Quadrant Leader for the Identity Governance & Administration category and a three-time winner of the Global Microsoft Partner of the Year Award in “Identity and Security Access”. Omada is primed for growth and offers its employees startup-like agility with an enterprise mindset, opportunity for...

  • Head of Cloud Services

    7 godzin temu

    Warszawa, mazowieckie, Polska T-Mobile Polska S.A. Pełny etat

    Position: Head of Cloud ServicesLocation: Warsaw (hybrid model)Department: IT/Cloud InfrastructureReports to: IT DirectorAs the Head of Cloud Services you will be at the forefront of our cloud transformation journey. You will lead the migration of applications from our internal infrastructure to AWS, automate our DevOps processes, and establish the best...

  • Software Engineer III Infrastructure Google Cloud

    4 tygodni temu

    Warszawa, mazowieckie, Polska Google Pełny etat

    About the jobGoogle's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including...

  • Software Engineer III Infrastructure Google Cloud

    2 miesięcy temu

    Warszawa, mazowieckie, Polska Google Pełny etat

    About the jobGoogle's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including...

  • Recruitment Manager

    1 miesiąc temu

    Warszawa, mazowieckie, Polska Red Commerce Pełny etat

    Regional Manager/Director, Central Eastern Europe Region(Non-SAP Technologies)An outstanding opportunity to join Europe’s largest dedicated SAP resourcing firm and play a major part in the next phase of growth for the business which involves developing our Adjacent Technologies capabilities. Red Global have been working the Central Eastern Europe markets...

  • Recruitment Manager

    3 tygodni temu

    Warszawa, mazowieckie, Polska Red Commerce Pełny etat

    Regional Manager/Director, Central Eastern Europe Region(Non-SAP Technologies)An outstanding opportunity to join Europe’s largest dedicated SAP resourcing firm and play a major part in the next phase of growth for the business which involves developing our Adjacent Technologies capabilities. Red Global have been working the Central Eastern Europe markets...

  • Software Engineer III Infrastructure Google Cloud

    4 tygodni temu

    Warszawa, mazowieckie, Polska Google Pełny etat

    About the jobGoogle's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including...

  • Software Engineer III Infrastructure Google Cloud

    2 miesięcy temu

    Warszawa, mazowieckie, Polska Google Pełny etat

    About the jobGoogle's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including...

  • Senior Software Engineer Infrastructure Google Cloud

    2 miesięcy temu

    Warszawa, mazowieckie, Polska Google Pełny etat

    Job DescriptionGoogle's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including...

  • Global Sales Support and Analytics Specialist

    3 tygodni temu

    Warszawa, mazowieckie, Polska Gemius S.A. Pełny etat

    Dołącz do zespołu Global Sales, który odpowiada za zarządzanie i koordynację działań sprzedażowych na rynkach międzynarodowych. Jako Global Sales Support and Analytics Specialist, będziesz wspierać polską i zagraniczną sprzedaż oraz przygotowywać analizy biznesowe dotyczące kluczowych produktów Gemius. Twoje zadania: Wspieranie działu...

  • Global Sales Support and Analytics Specialist

    1 miesiąc temu

    Warszawa, mazowieckie, Polska Gemius S.A. Pełny etat

    Dołącz do zespołu Global Sales, który odpowiada za zarządzanie i koordynację działań sprzedażowych na rynkach międzynarodowych. Jako Global Sales Support and Analytics Specialist, będziesz wspierać polską i zagraniczną sprzedaż oraz przygotowywać analizy biznesowe dotyczące kluczowych produktów Gemius. Twoje zadania: Wspieranie działu...

  • Field Solutions Architect Generative AI Google Cloud

    4 tygodni temu

    Warszawa, mazowieckie, Polska Google Pełny etat

    About the jobAs a Generative AI Field Solutions Architect, you will support Google Cloud Sales and Engineering teams to incubate, pilot, and deploy Google Cloud’s industry leading AI/ML and Generative AI technology with AI natives, large enterprises, and early-stage AI startups. You will help customers innovate faster with solutions using Google Cloud’s...

  • Field Solutions Architect Generative AI Google Cloud

    2 miesięcy temu

    Warszawa, mazowieckie, Polska Google Pełny etat

    About the jobAs a Generative AI Field Solutions Architect, you will support Google Cloud Sales and Engineering teams to incubate, pilot, and deploy Google Cloud’s industry leading AI/ML and Generative AI technology with AI natives, large enterprises, and early-stage AI startups. You will help customers innovate faster with solutions using Google Cloud’s...

  • Performance Improvement Manager

    4 tygodni temu

    Warszawa, mazowieckie, mazowieckie, Polska Foundever Pełny etat

    As a Performance Improvement Manager, you will play a crucial role in driving performance excellence across the organisation. Reporting to the Regional Performance Director, you will collaborate closely with Operations and Support departments to identify opportunities for improvement and implement strategies to enhance efficiency and customer...

  • Performance Improvement Manager

    4 tygodni temu

    Warszawa, mazowieckie, mazowieckie, Polska Foundever Pełny etat

    As a Performance Improvement Manager, you will play a crucial role in driving performance excellence across the organisation. Reporting to the Regional Performance Director, you will collaborate closely with Operations and Support departments to identify opportunities for improvement and implement strategies to enhance efficiency and customer...

  • Senior AI Engineer

    7 godzin temu

    Warszawa, mazowieckie, Polska Procter & Gamble Pełny etat

    We are looking for a passionate Senior AI Engineer who is eager to make an impact on their career and take on a new challenge!With us, you willCollaborate with cross-functional teams: Partner with data scientists, data managers, analysts, infrastructure engineers, and peer AI Engineers to develop, integrate, and scale new algorithmic productsEvaluate new...

  • Data Engineer Automotive Domain

    7 godzin temu

    Warszawa, mazowieckie, Polska Sigma Software Pełny etat

    Are you looking for a team of professionals on top of cutting-edge technologies? Are you looking for a place to boost your Big Data career?We invite you to join our Big Data Competence Center, part of Sigma Software’s complex organizational structure. This center combines various clients, interesting projects, and activities to grow your professional...

  • DevOps Engineer

    7 godzin temu

    Warszawa, mazowieckie, Polska Pandora Jewelry Pełny etat

    About the role: Develop, operate and maintain robust and scalable integration platformsBuild and operate high-availability solutions together with the product team and vendors. Control and produce a robust and stable infrastructure within the boundaries of the Platform team’s responsibility and in close collaboration with other relevant teams, like...

  • Lead System Administrator

    4 tygodni temu

    Warszawa, mazowieckie, Polska Klika Tech sp. z o.o. Pełny etat

    Klika Tech has a great opportunity for you if you are a result-oriented, intellectually curious, organized, and confident person with strong communication and managing skills. In Klika Tech, we deliver best-in-class multi-domain IoT solutions for Fortune 500, mid-market and innovative, well-financed startup companies worldwide.We are seeking a Lead System...