Senior IT Support Specialist OpenText

About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.About the roleWe are looking for an enthusiastic and motivated Senior IT Support Specialist (OpenText) for the IT unit Business Solutions – Digital & Automation. As a Senior IT Support Specialist you will support smooth operations of the applications and support project activities, including transition from transform to support processes. You moreover provide application maintenance and support services to users or to service delivery functions and contribute to the operations of a dedicated application or group of applications. If you are passionate about delivering innovative solutions and eager to work in a fast paced global financial and asset Management services environment, don’t hesitate to apply.How you will get the job donesupporting smooth application operation and development of project releases for multiple applications in your portfoliotaking over the internal product responsibility for IT products or product groupsensuring compliance with required IT and risk controlssupporting the stable and secure maintenance of OpenText products (SAP and NON-SAP)supporting the Product Managers as Requirements lead to manage and prioritize the backlog using our agile methodology framework MR Essentialssupporting Product Managers with controlling and monitoring of external providers with regards to Incidents and Change Management of applications or application groups in the area of responsibilityadvising business departments or IT colleagues on service offeringscollaborating in transition projects and in the further development of the service in generalcreating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations and vulnerability remediationensuring compliance based on internal and external regulations, and adherence to established product management processes (MR Essentials)Skills and experience you will needfluency in English5+ years of experience in delivering results in a fast paced, global and regulated business environmentstrong understanding of technology with the ability to understand and articulate customer problems, solutions, and possible impactsexperience with ITIL processes to collaborate with infrastructure, operation, development and technical architectureknowledge of Content Management solutions as OpenText Content Server is a mustknowledge of OpenText Client Productsknowledge of cloud infrastructure, and a proven quality and result orientationplanning, coordination and organizational skills to ensure smooth application support processes and as well to assist the Product Managers or the customer directlydemonstrated ability to work globally across entities and culturesNice to haveknowledge of OpenText SAP solutions like ArchiveLink, DokuLink and xECM-Link is a plus same as OpenText Document Pipeline Technologytechnical KnowHow on OpenText WebReports, SQL (Databases), Oscript and XML, HTML, CSS, JavaScript, .Net, Pearlexperience with agile project methodologies and DevOps processes and toolsdomain knowledge in investment managementPerks & BenefitsLet's be healthyMedical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.Let's be balancedWork-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.Let's be smartWe organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.Let's be responsibleEach year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.Let's be funCompany-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it coveredLet's be diverseEvery team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit