Senior IT Support Specialist FIS Payment Hub

About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.About the roleAs a Senior IT Support Specialist, you will support the stable and secure operation of applications, provide user support, troubleshoot and perform application maintenance activities, and assist with project activities such as major upgrades and rollouts.How you will get the job donesupporting stable and secure operation and development of small enhancements for multiple applications in your portfolioresearching, diagnosing, troubleshooting and identifying solutions to resolve customer issuesconsulting with the operations team, external software providers, and users and to improve application performancefollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teamscollaborating in transition projects and in the further development of the service in generalcreating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations and vulnerability remediationSkills and experience you will needfluency in Englishuniversity degree in Computer Science or a related field2+ years of experience in delivering results in a fast paced, global and regulated business environmentsound IT software support experienceplanning, coordination and organizational skills to ensure smooth application support processes and as well to assist the Product Manager or the customer directlyflexibility and bringing a curious and creative mindset, open to new things and able to propose innovative ideasNice to havehands-on experience with the application FIS Payment Hubunderstanding of cash management processeshands-on experience in Cash Managementexperience working in a banking environmentexperience with Azure DevOps, ServiceNow, Amazon Web Servicesexperience with IT compliance documentation standardsITIL certified or readiness to pursue onePerks & BenefitsLet's be healthyMedical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.Let's be balancedWork-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.Let's be smartWe organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.Let's be responsibleEach year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.Let's be funCompany-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it coveredLet's be diverseEvery team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit