Senior IT Technical Analyst

2 dni temu

Kraków, małopolskie, Polska HSBC Service Delivery Pełny etat


Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.



Your career opportunity

Senior IT Technical Analyst will be working as part of the local IT Enablement Team. Good team collaboration and use of communication tools is expected (Email, IM, video/audio calls, Conferencing via Zoom).

The team is adopting an agile working approach with regular stand-ups and task management. Individuals are expected to be self-sufficient and would be empowered to do so but also work as part of a team.



What you’ll do

  • Responsible SW and HW Asset Management for local entity, capacity management in relation to hardware stock, planning, conception and implementation in case of maintenance activities or planned changes in local IT infrastructure.
  • Performance troubleshooting for various endpoint devices offered to our customers, analyse, support and provide advice to the business/project demands (Project Management).
  • Ensure Service Quality Targets are met for offered platform services.
  • Troubleshooting and vendor management in case of error in the environment and functionality, become TPEM for local vendor agreements, Create documentation for the team, service guides, technical how to’s.
  • Work on incident & problem management, permanent issue fix and production support.
  • Develop automation capabilities to reduce infrastructure complexity and manual effort.
  • Collaborate and communicate with business stakeholders and IT teams, remediation of Security vulnerabilities, VDI transformation engagement, work towards project milestones and targets.
  • On-call duty (24*7h / two weeks per month).



What you need to have to succeed in this role

  • Proven experience in a technical IT role in a development or operations environment, specialising in project coordination.
  • Good Excel knowledge with Pivot experience.
  • Knowledge and understanding of risk and issue management.
  • Broad understanding of Enablement scoped IT hardware, software, operations and networks.
  • Exposure to most stages of the Enablement project processes, from specification & design, development of solutions & testing, through to implementation, transition and review.
  • Good knowledge of the project lifecycle; tools and structured project methodologies used throughout the Group.
  • Understanding of the Enablement strategies and goals and how the Senior IT Technical analyst role contributes to and supports this.


Nice to have:

  • Risk awareness – identification, mitigation and control.
  • Be able to enforce the quality policies and processes used in the Group.



What we offer

  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN).
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking




If your CV meets our criteria, you should expect the following steps in the recruitment process:


  • Online assessment
  • Telephone screen
  • Job interview with the hiring manager



We are looking to hire as soon as possible so don’t wait and apply now

You'll achieve more when you join HSBC.







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