Technical Support Engineer

4 tygodni temu

Gdańsk, Trójmiasto, Polska Intergiro Pełny etat

Are you interested in joining a scaling and forward-thinking Swedish FinTech company? Intergiro is building a financial ecosystem that will help businesses embed payments into their systems and products. We provide financial services such as business banking, card issuing and merchant acquiring, all on one platform and via a core suite of APIs .


We are looking for a new colleague to work on technical support to clients as well as support on technical matters in our implementation process. As Technical Support Engineer, you will be part of our Customer Operations team and play a key role in creating a great support experience for our clients. As this area is evolving in our business, you will be able to influence how technical support is built at Intergiro - and help us create an effective and high-quality process.


Our Technical Support Engineer will be the bridge between our Engineering team and Customer Operations team. You will provide support directly to our customers and also assist other Support team members in solving more technical issues. Ideally, you should enjoy dealing with customers and finding solutions to their problems, while being an outstanding team player.


Main responsibilities:

  • Communicating with customers through our support platforms for example Intercom
  • Handling and prioritizing support requests from customers and internal escalations
  • Supporting on technical matters in our implementation process
  • Reproducing the issues submitted by customers
  • Analysing logs, traces and navigating across databases.
  • Checking and verifying data
  • Referring to our codebase
  • Communicating with other teams to get answers to your questions


Amongst other responsibilities, you will also have to:

- Track and troubleshoot bugs and frictions across all of Intergiro's products and technology stack

- Work with other teams such as Product, Engineering and Sales teams to answer customer needs and provide solutions.


Take the opportunity to join a fun, evolving and challenging start-up/scale-up and help us shape the future of the ‘embedded finance’ revolution We want to be the best kind of company and the best kind of environment, for the best kind of people:


We believe in idea meritocracy: the best one wins, no matter where it came from and we make sure to create a safe place for open communication so everyone can express their views.


We give you a lot of ownership and autonomy which means you will have the space to grow and make an impact on our business. This also means you get the freedom to work remotely from anywhere in any of our European hiring locations.


‍⚖️ We continuously seek innovation. We are trying to build something different and better than what is already out there, so we must be the vanguard.


Job requirements
  • Customer-focus with the ability to identify and assess root issues and resolve them to customer's satisfaction or escalate as appropriate
  • Experience in working at a software company, preferably within FinTech, where you provided business to business technical support
  • Understanding API architecture
  • Understanding Rest API principles and HTTP protocol
  • Experience with scripting languages knowledge such as JS and JSON/XML
  • The ability to read basic HTML, CSS is a plus
  • Basic understanding of software development lifecycles
  • Knowledge of SQL
  • Experience with ticketing systems
  • Ability to read and comprehend technical documentation
  • Ability to thrive in a fast-paced, quickly changing environment with a remote team
  • Language requirement: Fluency in English is a requirement.
  • Located in Poland with a valid work permit


What we offer:

  • Opportunity to work with like-minded individuals in a modern and fast-paced environment
  • A fully remote position with flexible working hours that makes work/life balance comfortable
  • A benefit package with 28 days of vacation and other benefits such as health care insurance and wellness allowance etc.


Welcome with your application

  • DevOps Engineer Conexa First

    2 dni temu

    Gdańsk, Trójmiasto, Polska Adzuna PL C2 Pełny etat

    TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.Our client is a leading provider of global IoT (Internet of Things) solutions that has been helping businesses across various sectors to connect, control, and secure their devices for over two decades....

  • Network Security Engineer

    2 dni temu

    Gdańsk, Trójmiasto, Polska Adzuna PL C2 Pełny etat

    TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.Our client is a dynamically growing advisory and technology firm that has been supporting the insurance industry in digital transformation for over 25 years. Thanks to the trust of the world's...

  • Spare Parts Technical Support Engineer

    5 dni temu

    Gdańsk, Polska Hiab Pełny etat

    About us As pioneers and global leader,  Hiab  is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing. Together, we keep everyday life moving to build a better tomorrow We...

  • Technical Support Specialist with Finnish language

    4 tygodni temu

    Gdańsk, Polska Nordea Bank Pełny etat

    Job ID: 22160  We are looking for passionate and customer-centric Technical Support Specialists to strengthen the CM Technical Customer Support team. This is an opportunity for you to work with dedicated and skilled people in Cash Management and work closely with the largest corporate customers in Nordea, making their experience of Nordea and our...

  • Software Engineer

    3 tygodni temu

    Gdańsk, Polska Jobhouse Sp. z o.o. Pełny etat

    Jobhouse Ltd., for its Customer, world-class leader in offshore and marine sector, is looking for a person to work in the position of:Software EngineerGdańskWe offer:Contract of employment;Attractive salary;Long-term employment opportunity;International work environment;Benefits: Medicover Healthcare, Multisportcard, life insurance.   Responsibilities...

  • Customer Technical Support with German

    3 tygodni temu

    Gdańsk, Polska Cognizant Technology Solutions Pełny etat

    Description: Job Location: GdanskWorking hours: 2 shifts within 07:00 AM – 07:00 PM What we doAt Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various...

  • Customer Technical Support with Spanish

    3 tygodni temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...

  • Customer Technical Support with German

    3 tygodni temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...

  • Customer Technical Support with French

    3 tygodni temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...

  • Customer Technical Support with Portuguese

    3 tygodni temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...

  • Customer Technical Support with Italian

    3 tygodni temu

    Gdańsk, Pomerania, Polska Cognizant Technology Solutions Pełny etat

    Working hours: 2 shifts between 07:00 AM – 07:00 PM What we doAs Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of...

  • Customer Technical Support Representative with Italian

    3 tygodni temu

    Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    QualificationsExcellent verbal and written English & Italian (min B2).2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.Experience in multiple communication channel queue environments both phone and email support.Ability to provide extraordinary customer...

  • Solution Field Application Engineer

    3 tygodni temu

    Gdańsk, Pomerania, Polska Arrow Electronics Pełny etat

    Position:Solution Field Application EngineerJob Description:As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net...

  • Customer Technical Support Representative with Dutch

    3 tygodni temu

    Gdańsk, Polska Cognizant Technology Solutions Pełny etat

    Description: Job Location: Gdansk Working hours: 2 shifts between 07:00 AM – 07:00 PM   What we do:At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to...

  • Technical Trainer

    1 tydzień temu

    Gdańsk, Polska Hiab Pełny etat

    MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor. Shape your...

  • Lead Product Engineer

    4 tygodni temu

    Gdańsk, Polska Dynatrace Pełny etat

    Job DescriptionYou are a passionate Software Enthusiast and want to focus on technical leadership? Do you see the big picture and have the talent to align people and foster collaboration? You want to bring big projects to life by providing the How to the Why?You focus not only on product development but also on the product’s delivery to...

  • Senior Electrical Engineer

    4 tygodni temu

    Gdańsk, Polska Randstad Polska Pełny etat

    Our client, an international company providing solutions for the offshore and maritime sectors, is open to cooperation with a Senior Electrical Engineer. This is a great opportunity for an experienced electrical engineer who wants to use their existing knowledge and develop in interesting, comprehensive projects (from design to execution phase). If this...

  • Principal Data Engineer

    1 miesiąc temu

    Gdańsk, Polska Carrier Pełny etat

    About This Role You will solve problems in a fast-paced, collaborative, and iterative delivery environment. You should be comfortable in an engineering leadership capacity and have deep technology expertise and a collaborative style that brings others into the decision-making process without slowing down progress. This position will significantly impact...

  • Solution Field Application Engineer

    3 tygodni temu

    Gdańsk, Polska Arrow Electronics Pełny etat

    Description : As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry...

  • Poland Junior Hull/Stability/Machinery Plan Approval Engineer

    5 dni temu

    Gdańsk, Polska RINA Pełny etat

    RINA is currently recruiting for a Poland Junior Hull/Stability/Machinery Plan Approval Engineer  to join its office in Gdansk within the Marine North Europe Region Division. Mission This role focuses on supporting the elaboration of detailed plan and design reviews, resolving issues related to conflicting design requirements, ensuring client...

  • Senior Automation Engineer

    3 tygodni temu

    Gdańsk, Polska Exyte Central Europe GmbH Pełny etat

    Senior Automation Engineer Engineering Gdansk Job ID: 16361 Your vision is ambitious. Just like ours. Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors,...

  • Junior IT Retail Support Engineer

    3 tygodni temu

    Gdańsk, Polska Swarovski Pełny etat

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.Our Global Business Services (GBS) hub, based in Gdansk, Poland is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with...