Service Manager with Italian

7 dni temu

Warszawa, mazowieckie, Polska Link Group Pełny etat 16 zł - 800 zł

The Opportunity

This role offers a unique chance to support large, global organizations by ensuring the stability, scalability, and efficiency of their AI & Data platforms. You will work closely with international teams to deliver best-in-class Application Management Services, driving continuous improvement, automation, and operational excellence.


Responsibilities

As a Service Manager, you will be responsible for:

Service Delivery & Operations

  • Leading end-to-end delivery of Application Management Services for AI & Data solutions running on modern, cloud-based data platforms.

  • Coordinating international teams (primarily India and Italy) to ensure smooth and reliable service operations.

  • Managing SLAs, service performance, and operational governance for enterprise-scale clients.

Service Monitoring & Continuous Improvement

  • Providing regular service updates to stakeholders, including performance reports, risk analysis, and improvement recommendations.

  • Identifying opportunities for optimizing operations (e.g., automation, AI-driven enhancements).

  • Reducing incident volume while maintaining existing scope and decreasing the backlog of requests.

  • Enhancing the service Knowledge Base to support self-service resolution for end users and operators.

Process & ITSM Management

  • Managing core ITSM processes: Incident, Problem, Change, Release, and Service Request Management.

  • Ensuring SLA compliance and improving communication across service stakeholders.

  • Conducting root cause analyses and implementing preventive measures.

  • Maintaining documentation, SOPs, and process governance.

Stakeholder & Supplier Management

  • Managing communication and expectations across both business and technical stakeholders in multilingual, multicultural environments.

  • Overseeing relationships with infrastructure and service suppliers to ensure contractual compliance.

  • Preparing detailed service performance presentations and improvement plans for leadership.


Skills & Attributes for Success

Delivery & Leadership

  • Strong experience managing international, distributed teams across time zones.

  • Proven ability to deliver complex Application Management Services in enterprise environments.

Service Orientation & Process Expertise

  • Deep understanding of ITIL practices, SLAs, and ITSM frameworks.

  • Hands-on experience with AMS operations for large-scale AI & Data platforms.

Technical Knowledge

  • Good understanding of cloud-based data ecosystems (especially Azure).

  • Familiarity with Databricks, Power BI, and Informatica IPaaS.

  • Experience with ITSM tools (ServiceNow, Jira, Remedy).

Soft Skills

  • Excellent communication skills in English and Italian (B2–C2).

  • Strong analytical and problem-solving abilities.

  • Ability to drive continuous improvement and adopt emerging technologies (AI, automation).

Requirements

  • Degree in a STEM discipline.

  • Solid experience managing Application Maintenance/Support services for AI & Data platforms.

  • Proven background working with global clients and distributed delivery teams.

  • Strong knowledge of ITIL processes and service management methodologies.

  • Experience delivering services under SLAs in structured, international organizations.

  • Proficiency in Azure and modern data analytics technologies.

  • Excellent communication, interpersonal, and stakeholder-management skills.

Nice to Have

  • ITIL (V3/V4), DevOps, COBIT, or Six Sigma certifications.

  • Experience using AI/automation within AMS operations.

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