CloudOps Engineer

CloudOps EngineerMiejsce pracy: WarszawaTechnologies we useExpected

• PostgreSQL
• Oracle
• SQL Server
• Apache
• Nginx
• Tomcat
• NodeJS/PM2
• Bash
• Python
• PowerShell
• Kubernetes
• Docker
• Jira
• Confluence

About the project

The Cloud Ops Engineer will support solutions hosted on AWS, including Linux/Windows servers running on EC2. They will be responsible for all aspects of the production lifecycle of maintenance, and administration, including but not limited to: infrastructure automation, continuous integration and deployment, product release and support, running a scalable production environment for hosting the ARCOS platform, maintaining application/database availability, and ensuring continuous 24x7 production uptime of our services.

Your responsibilities

• Design, develop and maintain scalable AWS solutions and infrastructure, including but not limited to: EC2, RDS, S3, DynamoDB, Elasticache, and Route53.
• Develop tooling and processes to automate the deployment of SaaS based applications and their underlying operating systems and infrastructure.
• Perform PostgreSQL and Oracle database administration, including maintenance, troubleshooting, tuning, optimization, installation, upgrades, backup/recovery, and data migration.
• Partner with Engineering, Development, Quality Assurance, Professional Services, and Technical Support to ensure the success of the assigned product offerings and schedules.
• Engage in Agile team practices such as daily standups, backlog refinement, release planning and sprint planning.
• Coordinate configuration changes, installs, and upgrades with appropriate development teams and product owners while following company change control procedures.
• Participate in 24x7 on-call responsibilities, maintaining the availability and performance of all customer-facing production services.
• Triage and participate in the resolution of complex problems, including network connectivity issues, that span multiple tiers of application/infrastructure.
• Actively monitor supported systems and respond promptly to security or usability concerns.
• Review application logs and analyze events using cloud-native services (e.g. CloudWatch, CloudTrail) or third party SIEM tools (e.g. Splunk).
• Upgrade systems and processes as required for enhanced functionality and security compliance.
• Accurately document all processes and procedures for routine and non-routine tasks.
• All other duties and responsibilities as assigned.

Our requirements

• Bachelor’s degree in Computer Science or related field, or equivalent work experience.
• 4-5 years of system administration experience, ideally in global management and operations of highly trafficked production applications. Experience working in a 24x7 SaaS environment is preferred.
• 4-5 years of experience designing solutions for and managing AWS services, including but not limited to: EC2, RDS, S3, DynamoDB, Elasticache, WAF/Shield, Route53, IAM and Directory Service, ECS, EKS, ECR, DNS, Parameter Store, ALB
• 2 years of experience with CI/CD technologies and best practices using AWS CodePipeline, CodeBuild, Github Actions or Bitbucket Pipelines.
• 2 years of experience with PostgreSQL, Oracle, SQL Server.
• Experience with hosting and supporting ESRI ArcGIS Server and FME Data Integration tools is a plus
• Experience with Linux and Windows system administration, automation and performance tuning.
• Experience with configuration management and infrastructure as code tools such as Ansible and Terraform.
• Experience with Apache, Nginx, Tomcat, NodeJS/PM2.
• Experience with scripting languages, including Bash, Python and Powershell.
• Knowledge of Kubernetes, Docker, Jira, Confluence.
• Advanced knowledge of system vulnerability management and security best practices.
• Solid understanding of observability, networking concepts and troubleshooting.
• Proven ability to work effectively with highly reliable and highly available mission critical technologies with detail and results shown while meeting deadlines.
• Ability to operate deployment automation, SaaS operations, internal and external SaaS infrastructure, security and cost management.
• Solid understanding of technical issues and opportunities related to modern cloud infrastructure and operations. Excellent written and verbal communication skills.

As a key member of our engineering team, you will address escalated production issues from customer support. Your responsibilities will include:

• Participating in a rotational on-call schedule to handle significant production issues.
• Rapidly diagnosing and resolving technical challenges that arise in production.
• Collaborating with customer support and engineering teams for seamless issue resolution.
• Maintaining clear communication and documentation during and after incidents.
• Leveraging these experiences to contribute to continuous process improvement.

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