Trading Services Analyst

Trading Services Analyst (German)Miejsce pracy: KrakówYour responsibilities

• Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media (in German as well as English);
• Answering queries from our client base on all of our products and platforms Resolving trade queries and disputes
• Dealing and executing trades for our clients over the phone (after a relevant training) - this is execution-only dealing (we do not give any trading advice)
• Providing clients with technical support with our front-end platforms and chart packages
• Conducting audit checks and client administration tasks
• Participating in and running various local and international projects or initiatives. In doing so, you'll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives). You'll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.

Our requirements

You don't need formal financial education or experience to apply, although a background in finance, economics, or related fields is preferred. What matters most is your genuine interest in financial markets, client services, and your commitment to learning. If you have self-study experience, certifications, or personal projects related to financial markets, please include these in your application to demonstrate your passion and knowledge in this area.

We'll provide on-the-job training and support to ensure you quickly pick up the necessary knowledge and understanding. What's essential is a genuine interest in financial markets and client services, coupled with strong motivation, attention to detail, and an aptitude for numbers.

You'll also need:

•At least one of: a background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; a demonstrated interest in financial markets

•A degree-level education

•Fluency in primary support languages: German (written and spoken)

•Fluent competency in English (verbal and written)

•Excellent interpersonal and communication skills

•A logical and analytical approach to problem solving

•Confidence to employ basic maths skills, particularly mental arithmetic.

•Strong organisational and time management skills

•Ability to learn quickly and work under pressure

•Literacy in MS Office.

What we offer

It really is more than a job. We'll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on:

•Home office equipment reimbursement

•Hybrid working model (in the office and remote)

•Performance-related annual bonus and company's shares scheme

•Private medical cover for you and your family/partner (Medicover)

•Multikafeteria system (you can choose a multisport card, vouchers, etc.)

•Life insurance (Generali)

•Employee-led LGBTQ+, Women's, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture

•Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform

•Well-being events as well as Employee Assistance Programme

•Summer picnic, New Year party and other social events

•3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work

•App-based parking spots booking system

•Stretching sessions

•Wellbeing weeks

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• fruits
• integration events
• retirement pension plan
• corporate library
• no dress code
• video games at work
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• charity initiatives
• birthday off
• Multikafeteria system

Job Description

Trading Services Analyst (German)

We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in financial markets and learning more about them. We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

As a Trading Services Analyst, you'll help deliver world-class and industry-leading trading support to our global client base. We're looking for people who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field

This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. You're also well suited for the role if you have previous client services experience, thrive on interacting and assisting clients with wide range of queries, and if you have a demonstrated interest or prior exposure to financial markets, either through education, work, or self-driven learning.

We work in a hybrid model and our office is located in Kraków, Poland.

So, who are we?

Hello, we're IG Group. No, not Instagram – though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We've snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love. Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let's innovate together

How you'll grow

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we'll support you all the way. And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world's best trading experience. We'd love to have you along for the ride.

•Following our internal Trade Execution Test (TET), you will have the opportunity to provide an execution-only phone dealing service to our global client base;

•The opportunity to become a Specialist within a particular client servicing journey. As a subject matter expert, you will be enabled to raise the bar and focus on the optimisation of the client servicing journey and client experience;

•Leadership opportunities, where you'll empower others to deliver exceptional client service in line with the Group's client servicing strategy. This involves recruitment, development and training of IG's future client-facing talent

In addition, Trading Services employees are well equipped to join many departments within the global organisation. Local and international opportunities within our dealing desk, risk, compliance, sales, operations, IT and many more lie for top performers

Where you'll work

We follow a hybrid working model; we reckon it's the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favourite thing is about working at IG, and you'll hear an echo of 'our culture' That's because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That's why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy.

So, if you're keen to connect with our values, and lead the charge on innovation, you know what to do.

While your office will be in Kraków, Poland, you'll be working with our global Trading Services team, located around the world in London, Chicago, Melbourne, Johannesburg, Singapore, Dubai and Bangalore.

From the team:

Trading Services are a diverse and enthusiastic group of people from different countries and continents. Join our dynamic team on the trading floor and you'll never be left alone and no day at work is going to be boring or the same.

IG Group

We've been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow's opportunities. Today, we're a global fintech company incorporating the IG, tastytrade, IG Prime, Spectrum and DailyFX brands, with a presence in 20 countries across five continents and over 400 000 active clients worldwide.

But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive. Join us if you'd like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.

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