Trading Services Payments Analyst

1 tydzień temu

Kraków, Lesser Poland careersinpoland Pełny etat

Trading Services Payments Analyst (Spanish)

IG Group

Level: specialist

Working hours: Full time

published 2025/03/18

Join the game-changers

With our Head office located right on the river Thames in the heart of London and certified as one of Britain's top employers, we are an award-winning multi-platform trading company with a dedicated branch in Cracow.

Your role will be to help deliver world-class and industry leading support to our global client base. You don't need a background in finance to apply We're looking for people with a passion for providing excellent service and who have an interest in learning more about the financial markets.

So who are we?

Hello, we're IG Group. No, not Instagram – we're a leading FinTech who provides trading services to clients across 18 countries

LEADING THE FIELD THINKING BIGGER

We're a global FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We've snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands with people all over the world. We work in cross-functional teams, focused on delivering at pace to improve the experience of traders on our platforms. Join us for an exciting future and let's innovate together

What you'll do

  • Providing front-line payment support to our clients across phone, email and web chat
  • Monitoring and proactively managing client payment systems, their deposits, and withdrawals
  • Resolving trade disputes and queries
  • Being the main point of contact regarding client payments, global banking nuances, financial markets, and our latest innovations
  • Verifying client documentation to ensure that internal AML policies are met
  • Providing administrative assistance regarding general account queries
  • Answering queries from our international client base on all of our products and platform

Who we're looking for?

  • You are curious about our product and the technology that sits behind it;
  • You care about our clients, and you are hungry to improve their user experience;
  • You are impatient about driving change and willing to deliver at pace;
  • You are not afraid of the complexity of financial regulation and want to learn & grow your expertise;
  • You are a creative problem solver capable of innovating and thinking big.

We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, join us in raising the bar for our customers and across the trading industry.

What you'll need

  • Fluency in Spanish (verbal and written)
  • English at a business level
  • Working proficiency in any additional European language would be an advantage
  • A degree-level education (any subject)
  • Excellent interpersonal and communication skills
  • A logical and analytical approach to problem-solving
  • Strong organisational and time management skills
  • Confident to employ basic maths skills, particularly mental arithmetic

How you'll grow

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we'll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world's best trading experience. We'd love to have you along for the ride.

The perks

It really is more than a job. We'll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

  • Home office equipment reimbursement
  • Private medical cover for you and your family/partner (Medicover)
  • Life insurance (Generali)
  • Employee-led LGBTQ+, Women's, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture
  • Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
  • Well-being events as well as Employee Assistance Programme
  • Summer picnic, New Year party and other social events
  • 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work

How you'll work

We follow a hybrid working model; we reckon it's the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.

Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favorite thing is about working at IG, and you'll hear an echo of 'our culture' That's because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That's why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy by delivering at pace and championing the client in everything we do.

We also think hard about our ways of working as a company. At IG Group, we've set out five target behaviours that we expect everyone to strive to achieve in all that we do:

  • Lead & Inspire: Leading teams in a way that drives trust, alignment, and enthusiasm;
  • Think Big: We focus on the problems that most move the needle of commercial outcomes;
  • Champion the client: We always keep the client's needs front of mind and deliver as much value for them in all that we do;
  • Deliver at pace: We work to ensure nothing stands in the way of fast delivery of sustainable growth for our business;
  • Raise the bar: We raise the bar by taking ownership of outcomes and being accountable for making things better all across IG.

Apply now

Details
  • Analytics & Reporting, Finance & Accounting

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