Customer Care Expert

5 dni temu


Warszawa, mazowieckie, Polska Wix Pełny etat
Job Description
  • Provide care to our users through calls, chats and email
  • Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
  • Help them solve problems while exposing additional ways they can achieve their goals and succeed online
  • Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
  • Develop and maintain positive customer relations and satisfaction
  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible
  • Work with all other departments and product teams, and liaise with them about our users’ needs



Qualifications:
  • Fluent in German and English
  • At least 1-year of customer service experience (in any industry)
  • Located and eligible to work full time in Poland
  • You hold yourself to high-performance standards and work to improve constantly
  • You are someone highly professional who loves helping others succeed, enjoys building personal relationships, and is curious to know what really drives users and their needs
  • Communication skills enable you to solve problems thoughtfully and effectively
  • Fast learner and adaptable
  • Tech savvy and eager to explore new technologies



About the team

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office hybrid work model depending on the site.


***

Working hours: Monday - Friday 9 am-6 pm. This role is hybrid, working 4 days from the Warsaw office and one day from home.

Please send your CV in English


***

We offer a Competitive salary, and company RSUs as part of the compensation package. The final package may vary and will be determined by various factors including performance, candidate profile and ideal qualifications.

In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.


About Wix:

Wix makes it possible for anyone to succeed online.

Since 2006, we've grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.





  • Warszawa, mazowieckie, Polska Wix Pełny etat

    Job DescriptionProvide care to our users through calls, chats and emailGet to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businessesHelp them solve problems while exposing additional ways they can achieve their goals and succeed onlineAnalyze user behavior,...


  • Warszawa, mazowieckie, Polska Wix Pełny etat

    Job DescriptionProvide care to our users through calls, chats and emailGet to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businessesHelp them solve problems while exposing additional ways they can achieve their goals and succeed onlineAnalyze user behavior,...

  • Customer Care Intern

    4 tygodni temu


    Warszawa, mazowieckie, Polska Webinterpret Poland Pełny etat

    Webinterpret is a tech company acting globally to help brands and retailers conquer new markets successfully via online marketplaces. Our end-to-end cross-border solution is the key to make your product reach and convert international buyers affordably via our automated localization services, multi-language SEO & SEM, and logistics. Since 2007, we have...

  • Customer Care Specialist

    4 tygodni temu


    Warszawa, mazowieckie, Polska Finom Pełny etat

    About FinomFinom is a European tech startup headquartered in Amsterdam—and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first...

  • Strategy Expert

    4 tygodni temu


    Warszawa, mazowieckie, Polska EssenceMediacom Pełny etat

    Jesteśmy Mindshare – wielokrotnie nagradzanym domem mediowym realizującym kompleksowe strategie marketingowe dla najbardziej liczących się firm na rynku. Jako część WPP mamy dostęp do międzynarodowego know-how i doświadczenia, a negocjując wspólnie z GroupM zwiększamy naszą przewagę konkurencyjną. Strategy ExpertMiejsce pracy: WarszawaTwoim...

  • Customer supporter

    4 tygodni temu


    Warszawa, mazowieckie, mazowieckie, Polska Concentrix Pełny etat

    Your responsibilities: conducting phone calls / e-mail /chat/ social – media correspondence, supporting incoming and outgoing calls, providing information on the product and service concerned, collecting and processing orders both by phone and by e-mail and others form of contact, helping to solve customers' problems and advising customers. Our...


  • Warszawa, mazowieckie, Polska Teleperformance Polska Pełny etat

    Customer Support Specialist with CzechIf you are looking for an interesting job, writing is closer to you than speaking, and you need a flexible schedule - check out what we can offer you!Work mode: stationary in our office in Warsaw (Mokotów)Start of training: 03 June 2024.Your tasks Supporting customers in placing sports bets,Verifying the age of...


  • Warszawa, mazowieckie, Polska Limango Polska Pełny etat

    As limango we create a company which has been specializing in e-commerce for 10 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family!We work and play together. We value work-life...


  • Warszawa, mazowieckie, Polska METTLER TOLEDO Pełny etat

    For our Talent Acquisition team in Warsaw we are looking for a Talent Acquisition Specialist, who will be responsible for end to end recruitment processes to our Polish entity (IT and non-IT positions). Your role: Taking responsibility for the opening and publication of different new positions, for the selection of the right candidates and for the...

  • Senior Financial Analyst

    4 tygodni temu


    Warszawa, mazowieckie, Polska Teladoc Health Pełny etat

    Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere...


  • Warszawa, mazowieckie, Polska Solaris Laser Pełny etat

    Technical Support SpecialistLocation: Warsaw, MZ, PL Solaris Laser is part of Markem-Imaje, a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product...


  • Warszawa, mazowieckie, Polska Samsung R&D Institute Poland Pełny etat

    About our Team The team is dealing with the applications’ lifecycle process on the Samsung SmartTV platform. We support the developers creating web applications on Tizen platform, integration of services available on Samsung SmartTV and help solving issues and errors from app certification. We manage also the app certification process for European and CIS...


  • Warszawa, mazowieckie, Polska Samsung R&D Institute Poland Pełny etat

    About our Team The team is dealing with the applicationsâ lifecycle process on the Samsung SmartTV platform. We support the developers creating web applications on Tizen platform, integration of services available on Samsung SmartTV and help solving issues and errors from app certification. We manage also the app certification process for European and CIS...

  • Lead Software Engineer

    1 tydzień temu


    Warszawa, mazowieckie, Polska Provident Polska Pełny etat

    Your responsibilities:Lead Software Engineer in a SCRUM delivery team of software professionals.Responsible for the technical management of external suppliers and internal resources, to ensure that the Scrum team adhere to technical designs, development standards, best practices and deliver well designed software systems that are functional, secure, cost...

  • Transport Planner

    5 dni temu


    Warszawa, mazowieckie, mazowieckie, Polska DHL Supply Chain Sp. z o.o. Pełny etat

    Your role: The Transport Operations Planner performs the day-to-day transport management process (e.g. shipment planning, execution control, FBA support etc.). Uses the Lead Logistics Partner route planning tools to organize transports handed over by customer sites or their vendors for all transport modes (Air / Ocean / Road). To provide the link between...

  • Azure Data Engineer

    3 dni temu


    Warszawa, mazowieckie, Polska C&F S.A. Pełny etat

    ð C&F is a technology services company providing innovative solutions in Data Management, Big Data, Advanced Analytics and Compliance. With a highly integrated team of 400+ experts, for over 20 years C&F has been delivering superior engineering and premium operations to Fortune 500 companies, primarily in the Life Science industry.Azure Data...

  • Migration Engineer

    1 tydzień temu


    Warszawa, mazowieckie, Polska PAYBACK Pełny etat

    Your responsibilities:Understand and discuss all migration requirements within the projectsDefine migration and data sync strategyProceed with the mapping of data between source and target systemDelivering a comprehensive data mappingDeveloping migration plan, including system design, architecture and security considerationsMonitoring and tracking progress...

  • Migration Engineer

    3 dni temu


    Warszawa, mazowieckie, Polska PAYBACK Pełny etat

    Your responsibilities:Understand and discuss all migration requirements within the projectsDefine migration and data sync strategyProceed with the mapping of data between source and target systemDelivering a comprehensive data mappingDeveloping migration plan, including system design, architecture and security considerationsMonitoring and tracking progress...


  • Warszawa, mazowieckie, Polska CD PROJEKT RED Pełny etat

    Company DescriptionTo create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members!Job DescriptionAre you ready to...


  • Warszawa, mazowieckie, Polska Bosch Polska Pełny etat

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.Job DescriptionJob SummaryThe RTS Intercom Systems Sales Manager grows business above market...