Experience Design Competence Lead

Hi, nice you are here Embrace change with Efigence We are a technology company established in 1995, where people are a priority. A team of over 150 technology enthusiasts allowed us to implement hundreds of projects in the banking, insurance, e-commerce and other sectors. Many of them have gained recognition by winning awards in prestigious competitions.

We are looking for a senior UX expert and design competence leader to elevate Efigence’s design standards, methods, and tools and act as a trusted advisor for both clients and internal teams. This role focuses on building world-class UX capabilities, setting best practices, and shaping innovative solutions for the financial sector and beyond, with a special focus on GCC markets.

The Experience Design Competence Lead will also be responsible for shaping the company’s strategic product offering, and contributing to the optimization of internal processes, and strengthening organizational excellence – ensuring that we apply internally the same high standards we recommend to our clients.

Your Responsibilities:

Competence leadership: Own and evolve design standards, methodologies, and tools; coach and mentor designers across teams without direct line management.

Design strategy: Define and evolve the company-wide UX strategy and best practices; ensure consistency and innovation in all projects.

Presales & thought leadership: Act as a design authority in presales, workshops, and pitches; inspire clients with vision and future-proof solutions.

Capability building: Drive adoption of design methodologies, foster a design-driven culture, and strengthen Efigence’s reputation as a design authority.

Standards & tools: Introduce and maintain top-tier tools, processes, and guidelines to improve quality and delivery efficiency.

Internal expertise development: Contribute to shaping product design elements for Efigence’s proprietary solutions.

Innovation & future-proofing: Anticipate emerging trends in technology and customer experience (open banking, omnichannel, wealthtech, healthtech).

Cross-cultural UX expertise and advisory: Support international teams and clients by adapting UX approaches to diverse markets, including GCC.

Business development advisory: Partner with sales and consulting teams to position Efigence as a design excellence partner.

Who Are We Looking For?

Leadership & Mindset:

✅ An expert and mentor – passionate about elevating design practices and enabling teams through knowledge, coaching, and guidance.

✅Experience in defining design systems, UX frameworks, and scaling design excellence across large organizations.

✅ Excellent communication and influencing skills – confident with C-level executives, cross-functional teams, and clients.

✅ Proven track record in financial services, with strong understanding of  market dynamics.

✅ Cross-cultural leadership experience – able to navigate diverse business and team cultures.

✅ Strong focus on operational excellence and organizational improvement – you implement best practices that position the company as a trusted advisor.

Experience and competencies:

✅ 10+ years in digital product design and delivery, incl. 3+ years in senior leadership roles.

✅ Portfolio of high-impact UX/UI projects in financial services and complex enterprise environments. Experience working closely with product, engineering, and business teams.

✅ Expertise in design processes, UX research, design systems, and product lifecycle management.

✅ Experience with enterprise-level projects and global expansion (GCC markets preferred).

✅ Fluent English; willingness to travel (approx. 10%).

What Can You Expect from Us?

A strategic leadership role with influence over the company’s direction, product portfolio, and UX standards.

The opportunity to implement innovations and best organizational practices – a company that applies what it recommends to its clients.

Engagements with top-tier financial and fintech organizations in the GCC region.

Competitive salary with performance-based bonus.

An innovation-driven environment, close collaboration with executives, and a global client base.

If you want to set the direction for digital product development, lead organizational excellence, and deliver innovation across international markets – join us