Incident Manager EMEA

2 tygodni temu

Kraków małopolskie, małopolskie, Polska Sii Sp. z o.o. Pełny etat
Incident Manager EMEAMiejsce pracy: KrakówTechnologies we useOptional
  • AWS
About the project

Are you passionate about keeping critical systems stable and running smoothly? We’re looking for a proactive and driven professional to join our team and take ownership of incident coordination, service health, and stakeholder communication.

Your responsibilities
  • Monitor the incident channel for issues being raised by technical teams
  • Participate in the coordination of serious incidents and take the lead of stakeholders’ communication
  • Own post incident follow-ups along with completion of technical documentation to maintain problem management standard
  • Help to ensure service stability on production (work with development team, infrastructure team, etc., to fix any ongoing or known issues), including successful operation and continuous improvement of service
  • Report to the business on information regarding service stability and ongoing issues, patching, and evergreening
  • Maintain effective control of the end-to-end application and service (which includes Dev, UAT, Production, and Contingency)
  • Plan service requirements (eg, Evergreening, planning capacity upgrades), assisting with new initiatives that may impact the service, and regularly communicating the benefits, risks, and performance of their service to the Business (Product owners)
  • Maintain documentation and secure IT procedures are followed for any project and ongoing BAU activity
Our requirements
  • Strong communication skills in English, experience in writing service outage/incident communications to senior stakeholders
  • At least 3 years of experience working in either IT Service Management, Infrastructure, Software support, or Project Management, Production Support role
  • ITIL knowledge or equivalent
  • Intensively driven, proactive, and delivery-focused
  • Residing in Poland required
Optional
  • Hands-on experience in the software development lifecycle
  • Knowledge of cloud-based infrastructure (ideally AWS)
  • Familiarity with all components of an enterprise IT architecture and processes
What we offer
  • Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
  • Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
  • We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
  • Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
  • Comfortable workplace – class A offices or remote work
  • Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
  • PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
  • Investment in your growth – meetups, webinars, training platform and technology blog – you choose
  • Fantastic atmosphere created by all Sii Power People
Recruitment stages
  • Send your CV
  • Talk to us about your expectations
  • Learn more about our projects and choose the best
  • Start your adventure with Sii
Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 500 professionals and implement projects in a variety of industries for clients from many countries around the world.

The Great Place to Work title, won 10 times in a row, proves that at Sii we create a friendly work environment.

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