Customer Operations Specialist with German

3 tygodni temu

Warszawa, mazowieckie, Polska SIX Pełny etat

As a key contributor to our sales operations, you will manage a defined customer territory in close collaboration with a Sales Representative. You will also take ownership of all administrative and support activities related to sales and the implementation of financial information systems for our clients.



What You Will Do

  • Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products in Swiss German and German customers.

  • Client Support: Serve as the primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution.

  • Contract Administration: Draft, process, and manage customer contracts within the financial customer information system.

  • Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy.

  • Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion.


What You Bring

  • at least 3 years of experience in a similar role, preferably in a middle or back-office environment

  • strong numerical aptitude and attention to detail

  • customer-focused with a proactive and well-organized approach

  • ability to work independently and collaboratively in a dynamic environment

  • language Proficiency: Excellent verbal and written communication skills in English and German (C1 level)

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