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L1 IT Service Desk Analyst with French

4 miesięcy temu

Kraków, Lesser Poland Infosys Poland Sp. z o.o. Pełny etat

Infosys Poland Sp. z o.o. Oddział w Krakowie

Requirements:

  • Knowledge of Polish, English and French at C1 level
  • Min. 1 year' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
  • Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
  • Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
  • Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
  • Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
  • Intermediate knowledge of Network collaborations & VPN T/S
  • Basic networking knowledge

Responsibilities:

  • To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
  • Update incidents with detailed and relevant information in a timely and effective manner;
  • Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
  • Escalate an incident or troubleshoot tickets according to the company escalation processes;
  • Ensure Customer Service Level Agreements are met or exceeded;
  • Respond to customer enquiries in a timely and efficient manner;
  • Ensure appropriate documentation of the interaction on the customer's account in the prescribed format
  • Execute transactions as per prescribed guidelines and timelines
  • Ensure customer/user confidentiality and data protection at all times

We offer to the candidates:

  • Working for prestige Client
  • Internal training program
  • Great atmosphere
  • Opportunity to take part in international projects and gain experience with various businesses
  • Set of social benefits to choose from
  • Opportunity to develop your career
  • Rotation shift within: 6:30-18:30