Engineering Manager

1 miesiąc temu

Kraków, Lesser Poland Zendesk Pełny etat

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Job Description

Sunshine Conversations powers conversational experiences between people and organizations through an omnichannel messaging experience.

We are looking for an Engineering Manager to join the team and help us build our product that serves millions of users globally.

What you'll be doing
  • Hire, onboard, mentor, coach and retain talented developers.
  • Encourage innovation within the team.
  • Work on constantly improving the wellbeing and productivity of the team.
  • Own the team's roadmap in partnership with product managers.
  • Work closely with leadership to transform vision and roadmap into reality.
  • Be a hands-on developer within the team when needed.
  • Be on call for the team and be responsible for the sustainability of the on call rotation.
What you bring to the role
  • Proven people management experience.
  • Demonstrated ability to lead the design, implementation, delivery and operation of high traffic customer-facing software in production.
  • Great communication skills in English to collaborate with teams spread across the globe.
Preferred Qualifications:
  • Experience with some technologies from our tech stack (see below).
  • Experience working for a SaaS company.
Tech Stack
  • Our backend code is written in TypeScript and runs on We use Express as our web framework.
  • Our data is stored on MongoDB, Redis, DynamoDB, S3, and is queued or streamed through RabbitMQ, Kafka and SQS.
  • Our workloads run on Kubernetes clusters hosted on AWS. We use various AWS services.

#LI-BP1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The Poland annualized base salary range for this position is zł286,000.00-zł428, Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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