Senior Technical Product Manager

Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

To help develop these capabilities, the Equinix data center infrastructure management (DCIM) Product Management team is looking for an experienced Senior Technical Product Manager with a track record of leading engineering scrum teams and delivering customer-centric automation and IoT services and capabilities. This is an opportunity to help define and advance how enterprises around the world observe, orchestrate, and interact with next-generation data center infrastructure.

The role requires someone responsible for ensuring stakeholder needs and use cases are deeply understood, translated into functional and technical specifications, and managed through a development life cycle from start to finish. You will serve as an Agile coach and work closely with a diverse set of internal and external stakeholders, building and managing relationships and product roadmaps. A strong understanding of product development, relationship management skills, and experience developing colocation and IoT products in a high-technology, dynamic environment is crucial to your success.

Responsibilities

Product Lifecycle Management

• Play a leading role in formulating and executing on product strategy, collaborating with key stakeholders, and execute on the committed roadmap
• Involve engineers, designers and others to create a shared vision and clear goals for the product, including a well-defined product roadmap
• Lead engineering scrum teams tasked with delivering world-class digital infrastructure experiences and APIs
• Gather, document, design and test the best possible customer experience and incorporate the voice of the customer into the product roadmap
• Work with Product Managers to define good confidence release deliverables for any given release
• Be comfortable and effective in working in a fast-paced, collaborative, matrixed environment, and work closely with customers, partners, and internal stakeholders
• Serve as the subject matter expert and evangelist for the product

Market, Competitive and Customer Analysis

• Research competitors and verticals; prepare reports related to financial position, competitive position and market potential

Business Case Development

• Create and collaborate on the financial business models and conduct compelling business opportunity reviews with the leadership team
• Understand the business value and verify that the team delivers business value

Product Performance

• Define metrics that will be used to inform product success and help drive user experience improvements
• Identify improvements to existing product processes; develop a strong understanding of processes and technology
• Evaluate incoming product-related issues from internal and external customers to determine the severity and response
• Triage production software issues and follow up with cross-functional teams until fixes are tested and deployed

Cross Functional Collaboration

• Design product training curriculum; lead cross-functional trainings and meetings
• Work with the user experience teams and facilitate the development of user interface workflows aligned with functional objectives
• Complete ad-hoc assignments that assist in the development of product strategy and roadmap
• Collaborate with product engineering, network architects, network deployment, and service delivery teams to roll out new offers, releases, and markets.
• Manage stakeholder expectations within and/or across functions

New Partner Identification and Engagement

• Identify and collaborate with partners to enhance the product
• Partner with and deeply listen to customers, sales and operations teams, and other stakeholders to identify unmet needs and new use cases
• Validate ideas with customers before, during, and after development

Backlog Prioritization

• Help prioritize items to move forward among many candidates based on an analysis of the business opportunity vs. level of effort
• Bring a rigorous and strategic mindset to evaluating and prioritizing competing requirements, including features, bugs, and tech debt
• Collaborate closely with technology teams

Test Case Definition and UAT Coordination

• Lead definition of allowable configurations, test cases and execute UAT
• Lead triage of issues across UAT cycles and manage defect resolution

UAT Stakeholder Management

• Manage stakeholder expectations within and/or across functions
• Identify and proactively include correct stakeholders and communicate effectively
• Utilize effective methods of communication with stakeholders, varying approach accordingly

Qualifications

• A Bachelor's degree in engineering, computer science, or a related technical field (or equivalent)
• Proven years of prior experience as a Technical Product Manager or a Software Engineer
• Experience with IoT technology and/or hardware/firmware integration preferred
• API development experience and ability to extend the API into the platform and product
• Excellent verbal and written communication skills; presentation, customer service, business, and negotiation skills
• Strategic thinking with a clear understanding of levers that drive modern IoT and SaaS offerings
• Trained in Agile development methodology with experience as product owner/backlog owner
• Experience with and ability to work with a global team across global time zones
• Excellent organizational and analytical skills with strong technical abilities and extreme attention to detail, and ability to self audit work
• Ability to deliver high-quality results in a fast-paced, dynamic environment with competing priorities
• Be a highly motivated proactive contributor and subject matter expert on the product. Have familiarity with business issues or the ability to quickly learn

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.