Senior Cash Collection Accountant with German

2 tygodni temu

Kraków, Lesser Poland DANISH CROWN GBS SP Z O O Pełny etat
Requirements:
  • University diploma (preferably in Finance / Accounting / Economy)
  • Min. 3 years of experience in Collections / Accounts Receivable
  • Good knowledge of SAP FICO / SD (ECC or Hana) and related Collection's functionalities
  • Fluency in English and German
  • Attention to details
  • Experience in process design, transformation, and transition would be an asset
Area of responsibility:
  • Managing assigned complex AR Portfolio according to established company standards and policies
  • Building relationship with customers and internal departments, maintaining excellent customer's satisfaction
  • Driving continuous improvement within the team
  • Providing support and coaching for other team members
  • Variable tasks may be extended to accommodate business and project needs
Specific tasks:
  • Performs collection activities (phone calls, emails, dunning letters) to identify reasons for non-payment.
  • Analyzes and learning Customer's payment behavior and identifying opportunities for process improvement.
  • Identifies and escalates problematic accounts to the appropriate function
  • Negotiates, implements, and documents agreed payment solutions, escalates unpaid amounts to Insurance Company/ Legal Team.
  • Performs complex Customer account reconciliation including disputes resolution process and bonus settlement.
  • Prepares and distributes reports and documents to 3rd parties and internal stakeholders.
  • Cooperates with external functions being Sales, Customer Service & Credit Management Teams in establishing proactive approach for managing AR balances and internal Cash Application team.
  • Collaborates with other departments (Internal Controls, General Accounting, Center of Excellence, Master Data, Quality Assurance) to ensure prompt Customer query resolution and alignment.
  • Provides training and support to other team members.
  • Creates and maintains relevant process documentation.
  • Participates in UAT for supporting tools and applications.
  • Achieves defined AR goals & business targets within the given area of responsibility.
  • Participates in meeting service levels, key measurement targets of the team.
  • Coordinates accuracy and compliance checks.
  • Maintains good professional relationships with other team members.

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