Field Tech Senior Analyst

1 miesiąc temu

Warszawa, Mazovia, Polska NTT Pełny etat

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Services Lead Technician takes responsibility for the basic equipment setup and configuration of associated software at client sites. They collaborate and work closely with the Engineering organisation to provide install and break/fix functions for clients. Individuals in this role may install and test both new software and/or hardware. They may also maintain both servers and/or network hardware. Services Lead Technicians will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate. This role provides telephonic, remote, and on-site support to clients.

This role often acts as a facilitator and team leader.

What you'll be doing

Key Roles and Responsibilities:

  • Provides support when problems arise and maintains a log and/or list of all the required repairs
  • Carries out routine server and/or network maintenance tasks
  • Does setup and maintenance of backup systems for desktops and file servers
  • Engages with clients and may assist with software and hardware installation and break/fix function at levels of complexity requiring creative and effective ways
  • Ensures the operational hardware and the associated software are installed on client sites
  • Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable
  • Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client
  • Proactively monitors the ITSM queues
  • Often acts as a facilitator and team leader
  • Contributes to the development of concepts and techniques


Knowledge, Skills and Attributes:

  • Displays excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Good problem-solving skills
  • Completes complex tasks in creative and effective ways
  • Ability to work on complex assignments requiring independent action and high degree of initiative to resolve issues
  • Ability to work as part of a team and communicate and work across different cultures and social groups
  • Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience
  • Acts independently to determine methods and procedures on new assignments
  • Ability to adapt to different requirements/scenarios
  • Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers)


Academic Qualifications and Certifications:

  • Relevant vendor and product certification together with the required vocational training completed
  • A+ would be beneficial, but not crucial


Required Experience:

  • Significant demonstrable related experience grained within a similar IT environment
  • Significant demonstrable related experience with the relevant operating systems on server platforms
  • Demonstrated experience in people management

Skills Summary

Break-Fix, Hardware Installations, Installation Testing, Network Maintenance, Server Maintenance, Software Installations, System Backups, Troubleshooting

Workplace type:

On-site Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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