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IT ServiceDesk Engineer IRC222321
1 miesiąc temu
Description:
We are seeking a Service Desk Engineer to become part of our team in Wrocław.
Acknowledge that you will encounter challenging infrastructure tasks and invest hours navigating through technical manuals and specifications to resolve them. You will face demanding internal clients repeating the same inquiries. It may happen that you will commence each conversation with "have you created a ticket" or "have you tried turning it off and on again"? We can't hide it, that's the reality.
Nevertheless, we assure you that you will have a vital role in the most crucial aspect of our job - delivering the best software to our clients worldwide. Additionally, you will have the chance to learn from top IT engineers and exchange knowledge with 32,000 GlobalLogic specialists.
Ultimately, you will collaborate with a team of 11 exceptional IT experts - brimming with humor and openness, always eager to play a prank on you at any possible opportunity.
If you are up for the challenge, come aboard.
Requirements:
- Minimum one year of experience in a similar role
- Fundamental network troubleshooting abilities
- Executing basic operations in ActiveDirectory (users, groups, and computers), DHCP (leases & reservations), DNS (nslookup, entries modification)
- Basic mail troubleshooting skills
- Familiarity with end user hardware/software issue resolution and troubleshooting
- Experience with Windows 10 and 11 troubleshooting
- Customer service experience
- Effective communication skills to establish business relations with Management / Employees / Colleagues
- Capability to work in a team and handle customer pressure
- Intermediate English proficiency
Nice to have:
- CCNA Course
- Experience with Linux, MacOS troubleshooting
- Experience with Windows Server services (print server, WDS etc.) troubleshooting
Job Responsibilities:
- Offer 1st and 2nd line onsite and remote support for end users (software & hardware)
- Provide assistance for office and meeting rooms equipment (projectors, printer etc.)
- Manage and organize tasks in ticketing system (Jira)
- Prepare and deploy user workplace equipment
- Participate in internal IT Projects
What We Offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people's lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
About GlobalLogic
GlobalLogic is a front-runner in digital engineering. We aid brands globally in designing and constructing innovative products, platforms, and digital experiences for the current world.
By merging experience design, intricate engineering, and data expertise - we assist our clients in envisioning what's feasible and expedite their transition into tomorrow's digital businesses.
Based in Silicon Valley, GlobalLogic operates design studios and engineering centers worldwide, extending our profound expertise to customers in various industries such as automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology sectors.
GlobalLogic is a Hitachi Group Company functioning under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a better quality of life via driving innovation through data and technology as the Social Innovation Business.
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