CST Key Account Coordinator

3 tygodni temu

Warszawa, Mazovia, Polska Mercer Pełny etat
Mercer is seeking candidates for the following position based in the Warsaw office:CST Key Account Coordinator

What can you expect?

Client Solutions Team is a team of individuals whose shared goal is client satisfaction They support Mercer's consultants and clients across EMEA. As a CST team member you will act as a first point of contact for Mercer key membership Clients and provide an expert advice on Mercer's products, prices, delivery dates, contracts, methodology and tools.

What's in it for you:

If you look for a global company where your career can develop, think in an innovative manner, search for a place where your ideas will be appreciated and implemented, focus on details, communicate openly and effectively, appreciate the feeling when you light up your client's day - this role is for you Take advantage of it and develop your professional career with our Client Solutions Team.

In addition:

  • Work in a truly international environment
  • Many development and on-the job learning opportunities
  • Stable employment and attractive benefits package including private healthcare, sports card, life insurance, savings plan, lunch card, language courses
  • Flexible working hours and possibility of working in a hybrid model


We will count on you to:

  • Develop and maintain day-to-day relationships with a portfolio of key membership clients
  • Provide advanced/proficient support in terms of data analysis and /interpretation
  • Advise key membership clients on Mercer products, service and/ or complex price calculations
  • Support the execution of client-related projects and process improvement initiatives
  • Prepares complex client relationship management and activity reports
  • Explore business development opportunities and provide sales leads to market consultants
  • Providing sales support to consultants (sales presentations, product information, and other ad hoc market requests) for Mercer key accounts

What you need to have:

  • Min. 4+ years of experience in customer support environment with proven experience in customer services, market research, HR or compensation & benefits in the similar roles
  • Relevant project management experience
  • Excellent communication skills and readiness to work in cross cultural environment
  • Fluency in English
  • Strong organizational, problem solving, analytical and project coordination skills
  • Proficiency in MS Office

What makes you stand out:

  • Mature and can-do approach, independence, proactive and self-motivation at work

If you would like to apply for this position, please fill in on-line application form and attach your CV in English.

Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on Twitter @Mercer.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy.

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