ServiceNow Operations Support Engineer
2 tygodni temu
ServiceNow Operations Support Engineer
66_1172944201
Obowiązki
- Monitoring and handling Incident tickets
- Conducting an in-depth analysis of incoming Incidents/qualification and pre-clarification (understanding user requirements) and resolution
- Being responsible for technical design, development, unit testing, and production deployment solutions for the assigned incidents and new product features
- Ensuring that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle
- Ensuring consistency and standardization of the ServiceNow applications
- Ensuring that the required system documentation is completed and delivered before Go-Live
- Maintaining end-to-end Platform Administration including active participation in ServiceNow upgrades
- Actively contributing to Knowledge Base creation
- Actively collaborating with vendors and a team of external developers and maximize the team's performance
- Data maintenance, end user, service, integrations, and email accounts administration
- Coordinating activities with involved IT and business teams
Wymagania
- University Degree, preferably in IT
- 3 years of experience in ServiceNow support, platform administration, and implementations, including business requirements gathering, development, testing, and cutovers
- Solid knowledge of the ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of custom applications, and scripting
- Good understanding of the key IT processes, knowledge of ITIL or similar frameworks, and development experience in Agile projects
- Strong interpersonal communication and leadership skills
- Ability to deliver on time and follow up promptly on any issues and/or risks identified
- Fluent in English
Oferujemy
- Possess strong knowledge of the ServiceNow CSM module.
- Have strong experience with ServiceNow integrations.
- Have experience with ServiceNow platform architecture.
Źródło: Jti/Praca
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