ServiceNow Operations Support Engineer

2 tygodni temu


Warszawa, Mazovia, Polska Jti GBS Poland Sp. z o.o. Pełny etat

ServiceNow Operations Support Engineer


66_1172944201

Obowiązki

  • Monitoring and handling Incident tickets
  • Conducting an in-depth analysis of incoming Incidents/qualification and pre-clarification (understanding user requirements) and resolution
  • Being responsible for technical design, development, unit testing, and production deployment solutions for the assigned incidents and new product features
  • Ensuring that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle
  • Ensuring consistency and standardization of the ServiceNow applications
  • Ensuring that the required system documentation is completed and delivered before Go-Live
  • Maintaining end-to-end Platform Administration including active participation in ServiceNow upgrades
  • Actively contributing to Knowledge Base creation
  • Actively collaborating with vendors and a team of external developers and maximize the team's performance
  • Data maintenance, end user, service, integrations, and email accounts administration
  • Coordinating activities with involved IT and business teams

Wymagania

  • University Degree, preferably in IT
  • 3 years of experience in ServiceNow support, platform administration, and implementations, including business requirements gathering, development, testing, and cutovers
  • Solid knowledge of the ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of custom applications, and scripting
  • Good understanding of the key IT processes, knowledge of ITIL or similar frameworks, and development experience in Agile projects
  • Strong interpersonal communication and leadership skills
  • Ability to deliver on time and follow up promptly on any issues and/or risks identified
  • Fluent in English

Oferujemy

  • Possess strong knowledge of the ServiceNow CSM module.
  • Have strong experience with ServiceNow integrations.
  • Have experience with ServiceNow platform architecture.

Źródło: Jti/Praca

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