Customer Care Representative
2 dni temu
Customer Care Representative
25_32ECE9398FD390D8E6A130DBC9E97A06
Obowiązki
- telefoniczna obsługa klienta - obsługa połączeń przychodzących
- dostarczanie dokładnych informacji i wskazówek naszym klientom za pośrednictwem telefonu, czatu lub poczty elektronicznej
- doradzanie naszym klientom w zakresie korzystania z usług i narzędzi FedEx
- pomaganie klientom w rozwiązywaniu bieżących problemów
- identyfikacja nowych możliwości rozwoju biznesu z naszymi klientami
- współpraca z innymi zespołami FedEx w celu zapewnienia wyjątkowej obsługi każdego klienta
Wymagania
- biegła znajomość języka polskiego i angielskiego – zarówno w mowie, jak i w piśmie – poziom min. B2
- znajomość obsługi komputera i umiejętność łatwego poruszania się między różnymi ekranami i systemami
- doskonałe umiejętności komunikacyjne
- pozytywne nastawienie na rozwiązywanie problemów w celu znalezienia najlepszego rozwiązania dla klienta
- zaufanie, empatia i życzliwość, aby zapewnić naszym klientom doskonałe wrażenia
- elastyczność w dostosowywaniu się do dynamicznego otoczenia biznesowego
- chęć pracy w międzynarodowym, dynamicznym środowisku
Oferujemy
- stabilne zatrudnienie w oparciu o umowę o pracę
- szkolenia wspierające wdrożenie do pracy
- atrakcyjny pakiet świadczeń pozapłacowych (opieka medyczna, ubezpieczenie na życie, dofinansowanie do karty Multisport/MyBenefit, platforma do nauki języka angielskiego)
- Program Wsparcia Pracowników - bezpłatne i poufne doradztwo dla pracowników i ich najbliższych w kwestiach prawnych, finansowych i psychologicznych
- dofinansowanie do nauki i programów wspierających dalszy rozwój kompetencji
- możliwość rozwoju zawodowego poprzez uczestnictwo w projektach, wymianę wiedzy i doświadczeń a także rozwój kariery na pozycję Senior
Źródło: Fedex/Praca
Aplikuj
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