Customer Service Expert with German Language Skills

2 dni temu


Katowice, Polska ERGO Technology & Services S.A. Pełny etat
About Us

ERGO Technology & Services S.A. is a leading provider of innovative IT solutions that cater to the evolving needs of our clients worldwide. Established in 2021, we have integrated the strengths and best practices of ERGO Digital IT and Atena to create a powerful entity.

We support millions of internal and external customers with cutting-edge technology to address everyday problems. Our company is committed to fostering innovation and meeting the changing requirements of our clients globally.

Company Overview

Our journey began with the integration of ERGO Digital IT and Atena in 2021. Since then, we have been leveraging both companies' strengths and best practices to provide world-class IT solutions. We are part of ERGO Technology & Services Management AG, which supports our growth and expansion.

In 2022, we expanded our scope of operations by creating a Business Services unit. This unit contributes significantly to the growth of ERGO's business, acting as a co-partner and internal consultant. We offer skills in reporting, analysis, actuarial, and input management, adding non-IT value to our organization.

We are dedicated to fostering innovation and addressing the evolving needs of our clients. Our company has implemented AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers' future needs.

Job Description

We are seeking a Customer Care Specialist with German language skills to join our newly created team. The selected candidate will be responsible for assessing clients' requests and our company liability based on provided documentation and policy terms and conditions.

  • Process incoming and outgoing communications with policyholders and customer personnel related to claims settlement.
  • Verify policy terms and conditions required for a specific case.
  • Identify and process simple claims.
  • Comply with data protection, security, and corporate standards.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Fluency in English.
  • Very good written knowledge of German (C1).
  • Experience in customer services, finance, or insurance area.
  • Strong negotiation and communication skills with a focus on empathic approach, listening skills, and attention to details.
  • Knowledge of MS Office tools.
  • Openness and customer needs orientation, with ability to build solid professional relations.
Benefits

We offer a comprehensive package of benefits to support your well-being and career development:

  • A medical package and sports card to maintain a healthy lifestyle.
  • Flexible working hours and remote working options to balance work and personal life.
  • A confidential employee assistant program to support your mental health and well-being.
  • The possibility of participating in hackathons and meetups to share expertise and learn from others.
  • A wide range of digital learning platforms and language courses to enhance your skills and knowledge.
  • Opportunities to participate in CSR activities to make a positive impact on society.

  • Leadership Position

    3 tygodni temu


    Katowice, Silesia, Polska Cross Border Talents Pełny etat

    Cross Border Talents is a leading global provider of talent solutions, seeking an experienced German Language Supervisor to join our client in Katowice, Poland.About the RoleThis is a dynamic opportunity for a highly motivated individual with excellent leadership skills and fluency in German to oversee a team of customer service representatives. The...


  • Katowice, Polska HAYS Pełny etat

    Customer Service Specialist with GermanKatowiceNR REF.: 1183212Responsibilities: Focus on customer satisfaction Managing orders in the internal system Checking status of shipments Answer complaints and analyse the cause Addressing queries to the right person Coordination of orders, transport and external suppliers Enter data into the CRM Cooperation with...


  • Katowice, Silesia, Polska Cross Border Talents Pełny etat

    Cross Border Talents is a leading provider of BPO services with a strong presence in the USA. We are currently seeking a highly skilled and experienced Customer Service Team Leader to join our team in Katowice.**Job Summary:**We are looking for a fluent German speaker with previous supervisory experience in a contact center environment to oversee the...


  • Katowice, Silesia, Polska Cross Border Talents Pełny etat

    Are you a skilled customer support professional looking to take your career to new heights? We have an exciting opportunity for a Danish-speaking Airline Customer Support Advisor at our Warsaw office. As part of our team, you will play a vital role in providing top-notch customer service to travelers worldwide.Your Key ResponsibilitiesWe are seeking a fluent...


  • Katowice, Silesia, Polska SD Worx Poland Sp. z o.o. Pełny etat

    At SD Worx Poland Sp. z o.o., we are seeking a Senior Payroll Advisor with extensive knowledge of German language and payroll expertise.Job DescriptionWe are looking for an experienced professional to join our team as a Senior Payroll Advisor, providing expert support in payroll accounting for German customers. The successful candidate will be responsible...


  • Katowice, śląskie, Polska Michael Page Pełny etat

    About Our ClientOur client is a well-known global brand in the technology area. Working here, you'll have the chance to grow internationally and learn about new IoT technologies.Job DescriptionHandling and processing client and technician requests (via web, phone, or email) and using IT systems (ticketing systems).Providing information and solving basic...


  • Katowice, Silesia, Polska SD Worx Poland Sp. z o.o. Pełny etat

    About the RoleWe are seeking an IT System Administrator with German language proficiency to join our team at SD Worx Poland Sp. z o.o.Job DescriptionInstall, maintain, and monitor applications used within complex server farmsDesign administration tools to automate workflowsEnsure smooth operation of applications in our HR cloudTroubleshoot and resolve...


  • Katowice, Silesia, Polska ManpowerGroup Sp. z o.o. Pełny etat

    At ManpowerGroup Sp. z o.o., we're a global leader in employment services with over 70 years of experience, operating in 82 countries. Since 2001, we've been established on the Polish market and currently have almost 35 branches across the country. Our goal is to provide candidates with new opportunities, assist them in finding work that matches their...


  • Katowice, Polska Michael Page Pełny etat

    About Our ClientAt Michael Page, we collaborate with a renowned global technology brand to provide exceptional service and support. As part of our team, you'll have the opportunity to work internationally and stay up-to-date on the latest IoT technologies.**Job Overview**We're seeking a highly skilled Technical Support Specialist to join our team. In this...


  • Katowice, Silesia, Polska SD Worx Poland Sp. z o.o. Pełny etat

    Senior Payroll Advisor with GermanJob DescriptionWe are seeking a highly skilled Senior Payroll Advisor with expertise in German payroll accounting to join our team at SD Worx Poland Sp. z o.o.Key Responsibilities:The ideal candidate will have extensive experience in independent payroll accounting for German customers, including the preparation and...


  • Katowice, Silesia, Polska SD Worx Poland Sp. z o.o. Pełny etat

    Job SummaryWe are seeking a highly motivated Global Payroll Assistant with expertise in the German language to join our team at SD Worx Poland Sp. z o.o.About the RoleThe successful candidate will be responsible for supporting our teams in preparing payrolls for clients in Germany, including getting to know the Payroll area and its intricacies. This role...


  • Katowice, Silesia, Polska Cross Border Talents Pełny etat

    A competitive monthly gross salary of 9,000 PLN awaits the ideal candidate for this position. Located in Katowice, Poland, you will be working full-time with a labor contract (160 hours/month). This role offers an exciting opportunity to leverage your language skills and deliver high-quality service to an international client base within a structured and...


  • Katowice, śląskie, Polska ERGO Technology & Services S.A. Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...


  • Katowice, Silesia, Polska Cross Border Talents Pełny etat

    We are seeking a highly skilled Dutch-Speaking Customer Support Specialist to join our team at Cross Border Talents. This exciting opportunity is available in Katowice, Poland and offers a competitive monthly gross salary of 9,000 PLN.Job OverviewThis role provides an excellent platform for career growth within the travel industry. As a key member of our...


  • Katowice, Polska SD Worx Poland Sp. z o.o. Pełny etat

    Senior Payroll Advisor with GermanYour responsibilities Independent preparation and calculation of monthly payroll for German customers Processing of all payroll-relevant business transactions (e.g., sick leave processing, entries and exits, capacity changes, partial...

  • ITIL Operations Expert

    1 miesiąc temu


    Wrocławska , Katowice, Polska Reply Polska Sp. z o. o. Pełny etat

    Job DescriptionWe are seeking a highly skilled and experienced ITIL Operations Expert to lead our IT service management team. As an ITIL Operations Expert, you will be responsible for ensuring the smooth operation of our IT services, aligning with ITIL best practices.About the RoleLead and manage IT service operations, ensuring high availability,...


  • Katowice, Silesia, Polska SD Worx Poland Sp. z o.o. Pełny etat

    Job DescriptionWe are seeking a skilled Junior IT System Administrator with German expertise to join our team at SD Worx Poland Sp. z o.o.Responsibilities:Install, maintain, and monitor applications within complex server farmsDesign administration tools to automate workflowsEnsure the smooth operation of applications in our HR cloudTroubleshoot and solve...


  • Katowice, Silesia, Polska SD Worx Poland Sp. z o.o. Pełny etat

    Junior Payroll Specialist PositionWe are seeking a highly motivated and detail-oriented Junior Payroll Specialist to join our team at SD Worx Poland Sp. z o.o.This role will provide an opportunity to gain in-depth knowledge of the payroll area, including its complexities and intricacies, and support our teams in preparing payrolls for clients in Germany. You...


  • Katowice, Polska Reply Polska Sp. z o. o. Pełny etat

    About the RoleAs a Technical Monitoring Expert at Reply Polska Sp. z o. o., you will play a pivotal role in ensuring the reliability and performance of our IT infrastructure.Description of ResponsibilitiesYou will be responsible for managing and enhancing our monitoring systems, providing critical insights through dashboards, and supporting development teams...


  • Katowice, Polska SD Worx Poland Sp. z o.o. Pełny etat

    Junior IT System Administrator with GermanYour responsibilities Installation, maintenance, and monitoring of the applications used within the complex server farms Designing administration tools to automate workflows Responsibility for the smooth...