ITIL Operations Expert

1 miesiąc temu


Wrocławska Katowice, Polska Reply Polska Sp. z o. o. Pełny etat
Job Description

We are seeking a highly skilled and experienced ITIL Operations Expert to lead our IT service management team. As an ITIL Operations Expert, you will be responsible for ensuring the smooth operation of our IT services, aligning with ITIL best practices.

About the Role
  • Lead and manage IT service operations, ensuring high availability, performance, and stability.
  • Oversee the design, implementation, and continual improvement of ITIL processes such as Incident, Problem, Change, and Service Request Management.
Responsibilities

You will be responsible for managing day-to-day operations of IT services, developing and maintaining Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with internal and external stakeholders. You will also ensure effective IT service continuity and disaster recovery planning, collaborate with technical teams to ensure that service management processes support business needs, and provide leadership to operations teams, mentoring staff and driving continuous improvement initiatives.

Additionally, you will track and report on key performance indicators (KPIs) for IT operations and service delivery, manage vendor relationships, ensuring that third-party services meet contractual obligations and performance standards, and ensure compliance with relevant regulatory requirements and company policies.

Requirements
  • Expertise in managing large-scale IT operations, including infrastructure, application support, and end-user services.
  • Experience in managing complex incidents and driving root cause analysis for problem resolution.
  • Strong background in implementing and enforcing change management procedures to minimize service disruptions.
  • Experience in managing relationships with third-party service providers and ensuring service delivery as per contracts.
Benefits

As an ITIL Operations Expert at Reply Polska Sp. z o. o., you will enjoy a competitive salary of approximately 55,000 PLN per month, a benefits package that includes access to a multi-language learning platform, regular and systematic further training opportunities, and cooperation within an internal community.

About Us

Reply Polska Sp. z o. o. is a leading Oracle Cloud partner specializing in Oracle Cloud solutions. We are proud to be the first provider in Germany to operate the new Oracle Cloud Machine for customers. If you are a motivated and experienced ITIL Operations Expert looking for a new challenge, please apply for this exciting opportunity.


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