IT Operations Manager

2 tygodni temu

Katowice, Polska Reply Polska Sp. z o. o. Pełny etat
Job Summary

We are seeking an experienced IT Operations Manager to join our team in Katowice. As a key member of our operations team, you will be responsible for managing large-scale IT operations, ensuring high availability, performance, and stability of our services.

About the Role

The successful candidate will have expertise in managing complex incidents, driving root cause analysis for problem resolution, and implementing change management procedures to minimize service disruptions. You will also be responsible for managing relationships with third-party service providers and ensuring service delivery as per contracts.

Key Responsibilities
  • Lead and manage IT service operations, ensuring alignment with ITIL best practices.
  • Oversee the design, implementation, and continual improvement of ITIL processes such as Incident, Problem, Change, and Service Request Management.
  • Manage day-to-day operations of IT services, ensuring high availability, performance, and stability.
  • Develop and maintain Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with internal and external stakeholders.
  • Ensure effective IT service continuity and disaster recovery planning.
  • Collaborate with technical teams to ensure that service management processes support business needs, aligning operational efficiency with corporate goals.
  • Provide leadership to operations teams, mentoring staff and driving continuous improvement initiatives.
  • Track and report on key performance indicators (KPIs) for IT operations and service delivery.
Requirements
  • You should have successfully completed university studies in business informatics, mathematics, physics, or similar.
  • Experience in managing large-scale IT operations, including infrastructure, application support, and end-user services is essential.
  • Strong knowledge of IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or equivalent is required.
  • ITIL v3 or ITIL 4 certification on an expert level is mandatory.
  • Excellent communication skills in English are necessary.
Benefits
  • You will receive a salary of approximately 5500-6500 PLN monthly.
  • You will have access to a multi-language learning platform enabling you to practice your language skills and learn new ones.
  • You will have opportunities for regular and systematic further training, both internally and from external providers.
  • You will be part of a dynamic and collaborative team, with opportunities for networking and professional growth.
About Us

We are Red Reply, a leading provider of Oracle Cloud solutions and an Oracle Cloud Partner of the Year 2014, 2015, and 2016. We specialize in migrating customers' mission-critical enterprise applications to the Oracle Cloud and operating them as a 'Full Managed Service' according to DevOps or classic methods.

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