IT Support Team Lead
3 dni temu
At Reply Polska Sp. z o. o., we're seeking a talented Service Desk Analyst to join our team in Katowice. As an essential member of our IT operations, you will play a key role in streamlining and optimizing our support systems.
About the RoleAs a Service Desk Analyst, your primary responsibility will be to manage and enhance our IT support systems, including PagerDuty and Jira Service Management. You will work closely with first-level support teams and stakeholders to coordinate operations, optimize processes, and ensure high-quality service delivery.
Key Responsibilities- Establish and configure new technical and business services in PagerDuty to meet organizational needs.
- Report on incident and service request metrics to track performance and identify improvement opportunities.
- Oversee and follow up on incident tickets to ensure timely resolution.
- Support the onboarding of new team members by maintaining the Jira Service Management portal and providing training as needed.
We provide a comprehensive compensation package, including a salary range of 5500-6500 PLN per month, depending on experience. In addition to a competitive salary, we offer:
- Motivizer Benefits Platform: choose and manage all benefits in one place, including medical care packages, meal tickets, sports cards, cinema tickets, shop vouchers, and discounts.
- Language Courses: access to a multi-language learning platform for practicing language skills and learning new ones.
- Regular further training opportunities: both internally and from external providers, supporting ongoing learning and development.
- Coperative environment: networking events, coding challenges, and company parties for different occasions.
To succeed in this role, you should have:
- Succesfully completed studies in computer science, mathematics, physics, or a comparable technical field.
- At least 2 years of experience with Jira Service Management and PagerDuty tools.
- Familiarity with alert management and service portal configuration.
- Strong communication and collaboration skills to interact effectively with team members and stakeholders.
- Problem-solving mindset with the ability to prioritize tasks in a fast-paced environment.
- Very good communication skills in English.
- A willingness to work in a hybrid mode, with 2-3 days at our office in Katowice.
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