Tier 2 Security

1 miesiąc temu


Warsaw, Polska AireSpring Pełny etat

Job Description

Primary Responsibilities:

Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach the Tier 2 security and SD-WAN group that primarily deald with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki security/SD-WAN/LAN/WAN/Wi-Fi.Complete annual and ad hoc personnel performance evaluations.Train and educate personnel on trouble ticket resolution, communication, ticket prioritization, and follow-up improvement opportunities.Organize and host weekly or bi-weekly training sessions with specifically selected personnel to ensure all technicians can perform to the required standard, and to ensure they maintain existing, or gain new, industry certifications.Ensure that established processes, procedures, policies, troubleshooting/resolution guides, and troubleshooting/resolution walkthroughs are followed.Identify documentation that is required but not present, or requires an update, and assign resources for its completion.Apply continual oversight to all open trouble tickets assigned to Tier 2 security and SD-WAN technicians, throughout the ticket life cycle, to ensure:Timely interaction takes placeTicket resolution is achieved in an appropriate amount of timeCommunication is detailed, frequent, informative, and correctCustomers and agents are pleased with the outcome and level of engagementDetailed and correct root cause data is gathered, per ticket, which is critical information that assists AireSpring in improving the customer experience on a go-forward basis and to eliminate, reduce, or shorten, future similar or related tickets.Review individual and overall key performance indicators, SLAs, SLOs, and provide corrective actions to remedy deviations prior to becoming problems.Assist technicians in their ongoing work on open trouble tickets with the goal to improve the customer experience and reduce the duration of the ticket.Identify patterns where ticket activity can be eliminated or reduced via education, training, improved or additional documentation, process changes, and/or tool enhancement.Act as the primary escalation point of contact for issues raised beyond the technician level and own a timely path to resolution and communication related to the escalation.

Qualifications

Position Requirements:

3+ years of experience as a NOC or repair supervisor at a large 24x7 MSP/ISP that offers Internet, networking, security, and SD-WAN via a multitude of carriers and circuit types (mobile wireless, satellite, fixed wireless, DoCSIS, DSL, TDM, fiber/copper Ethernet). 4+ years of experience as a senior NOC or repair technician that individually resolved Internet, networking, security, and SD-WAN service issues. Demonstrable understanding of the OSI layers and troubleshooting techniques across them for all applications/services. Educator/mentor skills to provide assistance and support to technicians that may require guidance on open tickets. Verbal and written skills to provide an outstanding level of education, support, compassion, and technical guidance to customers and agents on open tickets. Hands-on experience and technical certifications with Fortinet FW/SD-WAN/Wi-Fi/switches, Velo/VMware/Broadsoft SD-WAN, Cisco Meraki routers/switches/Wi-Fi, PEPlink and/or BEC mobile wireless routers and modems, and finally CLI-based BGP/OSPF/VLANs/AAA/security routing and switching on Cisco, Adtran, and Fortinet devices. 3 years of experience modifying monitoring and ticket platforms with the goal of optimizing notification and handling processes and intervals. Utilize SNMP, ICMP, scripts, API, closed portals, vendor OSS/BSS platforms, Syslog, RADIUS logs, SNMP alerts, and TACACS logs to improve the customer experience, as well as to improve Tier 2 event awareness and performance. Proven ability to continually inspire and educate technicians. Demonstrable history, focus, and mastery on the items outlined in the above “responsibilities” section.

Additional Information

WHAT THIS COMPANY OFFERS YOU:

Medical Benefits with optional supplemental services through AFLAC Paid Time-Off Plan Paid Holidays 401K with employer match AT&T Discount on personal mobile plan
  • Tier 2 Manager

    1 miesiąc temu


    Warsaw, Polska AireSpring Pełny etat

    Job DescriptionPrimary Responsibilities:Managing all daily operational activity, such as but not limited to:Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...

  • Tier 2 Manager

    1 miesiąc temu


    Warsaw, Polska AireSpring Pełny etat

    Job Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...

  • Tier 2 Manager

    4 tygodni temu


    Warsaw, Polska AireSpring Pełny etat

    Job Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...

  • Tier 2 Security

    1 miesiąc temu


    Warsaw, Polska AireSpring Pełny etat

    Job DescriptionPrimary Responsibilities:Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach the Tier 2 security and SD-WAN group that primarily deald with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki...

  • Tier 3 Support Engineer @

    2 tygodni temu


    Warsaw, Polska Codete Pełny etat

    Codete is not just a software company, it's a place where tech-enthusiasts can grow by doing what they love and feel valued for what they are.We're experienced, agile and versatile: we work with a wide range of technologies in projects from many different industries, and the majority of our team are senior-level specialists. At Codete, there's always...


  • Warsaw, Polska Codete Pełny etat

    Codete is not just a software company, it’s a place where tech-enthusiasts can grow by doing what they love and feel valued for what they are. We’re experienced, agile and versatile: we work with a wide range of technologies in projects from many different industries, and the majority of our team are senior-level specialists. At Codete, there’s always...


  • Warsaw, Polska Codete Pełny etat

    Codete is not just a software company, it’s a place where tech-enthusiasts can grow by doing what they love and feel valued for what they are. We’re experienced, agile and versatile: we work with a wide range of technologies in projects from many different industries, and the majority of our team are senior-level specialists. At Codete, there’s always...


  • Warsaw, Polska Biogen Pełny etat

    Job DescriptionSenior People Services Coordinator (Tier 2) is responsible for providing efficient HR operational support to new hires, current and former employees as well as HR Partners in a respective region. This position is responsible for complex problem resolution and case management for a designated region. Respective country specifics and basic labor...


  • Warsaw, Polska Biogen Pełny etat

    Job Description Senior People Services Coordinator (Tier 2) is responsible for providing efficient HR operational support to new hires, current and former employees as well as HR Partners in a respective region. This position is responsible for complex problem resolution and case management for a designated region. Respective country specifics and...

  • Network Security Architect

    1 miesiąc temu


    Warsaw, Polska Michael Page Pełny etat

    Lead security architecture framework to be implemented across all IT and IS projectsProvide security architecture design reviews for company-wide projects, setting security controls requirements and guidance to the project team.Create security design documents for on-going projectsProvide technical guidance to the SOC team for security controls context and...


  • Warsaw, Polska Michael Page Pełny etat

    Lead security architecture framework to be implemented across all IT and IS projectsProvide security architecture design reviews for company-wide projects, setting security controls requirements and guidance to the project team.Create security design documents for on-going projectsProvide technical guidance to the SOC team for security controls context and...

  • Network Security Engineer

    1 miesiąc temu


    Warsaw, Polska Michael Page Pełny etat

    Provide technical engineering security expertise for company-wide projects, implementing security standards and baselines, and researching advancements in all security technologies that would benefit secure business growth.Lead penetration testing requirements, findings, and mitigations.Lead vulnerability management program working closely with the patching...

  • Network Security Engineer

    4 tygodni temu


    Warsaw, Polska Michael Page Pełny etat

    Provide technical engineering security expertise for company-wide projects, implementing security standards and baselines, and researching advancements in all security technologies that would benefit secure business growth.Lead penetration testing requirements, findings, and mitigations.Lead vulnerability management program working closely with the patching...

  • Support Engineer 2

    4 tygodni temu


    Warsaw, Polska Blue Yonder Pełny etat

    Responsibilities:Excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation.Delivering excellent customer experience by resolving customer issues mostly of high complexity. Owning customer solution for Tier 1/2 customers. Early engagement in implementation projects to ensure seamless...

  • Support Engineer 2

    2 miesięcy temu


    Warsaw, Polska Blue Yonder Pełny etat

    Responsibilities:Excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation.Delivering excellent customer experience by resolving customer issues mostly of high complexity. Owning customer solution for Tier 1/2 customers. Early engagement in implementation projects to ensure seamless...

  • Enterprise Network Engineer

    2 miesięcy temu


    Warsaw, Polska F5 Pełny etat

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.    Everything we do centers...

  • Cloud Security Expert

    12 godzin temu


    Warsaw, Polska T-Mobile Polska S.A. Pełny etat

    Opis stanowiska: ·        Responsibility for the public and private cloud security ·        Enhance cloud security posture ·        Evaluate and improve cloud security architecture ·        Consult on cloud security mechanisms ·        Evaluate changes to the cloud from the security point of...

  • Cloud Security Engineer

    2 tygodni temu


    Warsaw, Polska SquareOne Pełny etat

    We are looking for a skilled and experienced Cloud Security Posture Management (CSPM) Engineer to support CSPM solutions in our organization. The ideal candidate should have a strong background in cloud security, with specific expertise in AWS and Azure environments. This role requires a blend of technical skills, and a deep understanding of cloud security...

  • Cyber Security

    2 miesięcy temu


    Warsaw, Polska b2bnetwork Pełny etat

    Detailed description of work task to be carried outIdentifying remediation gaps and driving towards their resolutionAdvising stakeholders on the available solutions and actions that must be undertakenAnalyzing scanning results to define concrete steps directed at de-risking the bankCollaborating with remediation accountable and responsible...

  • Cyber Security

    4 tygodni temu


    Warsaw, Polska b2bnetwork Pełny etat

    Detailed description of work task to be carried outIdentifying remediation gaps and driving towards their resolutionAdvising stakeholders on the available solutions and actions that must be undertakenAnalyzing scanning results to define concrete steps directed at de-risking the bankCollaborating with remediation accountable and responsible...