Support Engineer 2

2 miesięcy temu


Warsaw, Polska Blue Yonder Pełny etat

Responsibilities:

Excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation.

  • Delivering excellent customer experience by resolving customer issues mostly of high complexity.
  • Owning customer solution for Tier 1/2 customers.
  • Early engagement in implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.
  • Positive collaboration with TAM and support of consumption/adoption improvement plans
  • Consistently achieving high customer satisfaction and making positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness
  • Ensuring adherence to SLA/SLO, quality standards and practices
  • Implementing monitoring and diagnostics practices and procedures using applicable Monitoring & Diagnostic (M&D) tools
  • Continuously improving solution stability by early detection and resolution as well as outflow and recurrence prevention of incidents.

Requirements:

  • DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc.
  • Code debugging in relevant programming languages where applicable
  • IT/SAAS application support - Take ownership of customer and/or system raised issues' resolution.
  • Proactive support and operations improvement ability
  • Next Gen Technology, e.g., AppD, Splunk, Azure, Python etc. skills
  • Solution architecture, deployment and automation skills
  • Strong communication skills
  • Fluent English language for effective client communication



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