Customer Service Specialist with Portuguese

4 tygodni temu

Warsaw, Polska HTH Recruitment Pełny etat


Customer Service Specialist with Portuguese (Brazilian) 

 

Description

We are currently seeking a proactive individual to join our team in Warsaw as a Customer Service Specialist with proficiency in Portuguese. Joining a leading global producer of cutting-edge medical technology, you will play a crucial role within the Service Operations department of our Global Business Service Center, providing essential support to our service structures in the LATAM region.

The company is dedicated to adhering to global best practices and ensuring consistent delivery of improvement initiatives worldwide through standardized processes and skilled personnel. Reporting directly to the Service Operations Team Leader, you will be part of a dynamic team contributing to the impactful operations of our global medical company.

 

Responsibilities

As a key member of our team, your responsibilities will include:

  • Issuing Service Invoices
  • Handling Service Contracts in CLM (Contract Lifecycle Management)
  • Creating Service Sales Opportunities and Quotes
  • Resolving Customer billing queries
  • Issuing Purchase Orders for external Suppliers
  • Distributing Field Change Orders to Customers
  • Conducting follow-up calls with Customer Surveys
  • Providing support in Cash Collection
  • Offering high-quality and sustainable support to the Service organization
  • Executing other activities assigned by the Team Leader or Director associated with business development and the growth of the Service Operations department.

 

Qualifications and Requirements

  • Education: Bachelor's (BA) or Master's (MA) degree in economics or linguistics.
  • Experience: Minimum of 2 years of hands-on experience in customer service or sales service support roles.
  • Language Skills: Advanced proficiency in English (as you will be working in an English-speaking environment) and Portuguese.
  • Technical Skills: Proficiency in MS Office applications. Working knowledge of CLM system will be considered a valuable asset.
  • Communication Skills: Ability to effectively communicate with internal and external stakeholders.
  • Personal Attributes: Demonstrates a strong sense of ownership and responsibility for personal and team results, striving to achieve goals. Possesses the ability to streamline and simplify work processes. Exhibits a drive for problem-solving.

 

The Offer Details

  • Professional Development: Opportunity to enhance professional skills in a dynamic, international environment.
  • Employee Benefits: Comprehensive medical care, Life insurance coverage, Employee Assistance Program providing psychological, financial, and legal support, Cafeteria or Multisport card.
  • Work Environment: Flexible working hours, access to training programs,
  • The option to work in a hybrid model, combining remote and office-based work.

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