Team Leader with French

7 miesięcy temu


Kraków, Polska Capita Pełny etat

Description

:

What you'll be doing:

Important individual tasks

Driving the quality and quantity of outputs from all assigned customer associates

Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results. 

Control of deployment times (e.g. duty roster, breaks)

Productivity: target achievement regarding operational, project-specific key figures 

Leadership of the customer associates

Leading the customer associates via meetings and follow up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.

Performance management and maintaining adherence to required standards, processes, and workflows

Follow-up and control of quality assurance

Conducting employee reviews

Project-related tasks

Maintaining project documentation and the associated tools

Planning and follow-up (reviews) of training courses for customer associates

Organising and implementation of team meetings and briefings

Preparing of required reports and presentations

Skills you need to succeed:

German or French C1+ level is a must

English B2/C1

Customer-oriented thinking and attitude

Exellent organizational and communication skills

Very good analytical and critical thinking 

Service-oriented, appreciative, and respectful attitude 

Good understanding of reltionships and strong relations building skills

Experience in a position of responsibility (Deputy Team Leader / Supervisor role)

Avaiabiity for 4 weeks of training abroad

What's in it for you:

Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support

An extra day off for voluntary activities close to your heart

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Opportunity to become one of the Internal Trainers

A multinational environment with strong ties to UK business culture

LuxMed medical healthcare and Generali group insurance

Multisport Plus / Classic or MultiKafeteriabenefitsystems

A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

Location:

Krakow

,

Poland

Time Type:

Contract Type:

Fixed Term (Fixed Term)

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