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Customer Experience Associate

2 miesięcy temu

Wroclaw, Polska Gates Corporation Pełny etat
Customer Experience AssociateAre you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer 's simplify it… think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?  WHAT TO EXPECT As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Established in 2021 in Wrocław, our Shared Service Center has a versatile portfolio that covers various aspects of business services. It's presence in Wrocław contributes to the city's growing reputation as a hub for business and innovation. Working from our office, you will be responsible for delivering the best service experience possible to our clients in 'll be working with (XYZ global, cross functional, etc.).  In this position, you will play a pivotal role in representing the company, ensuring customer loyalty, and contributing to the overall success of the business.  It's a position that demands excellent communication skills, problem-solving abilities, and a customer-centric mindset.  Key responsibilities (to name a few): Independently managing key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements. Some daily activity could include managing incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking/Shipping information, freight forwarders and returns to achieve first call resolution goals. Initiating and expediting production for Gates products based on customer requirements. Providing Gates product information, competitive product interchanging, and product substitutions to customers. Utilizing our internal customer database to track customer cases. Supporting CX team in meeting monthly metrics. ABOUT YOU Self-starter with attention to detail and drive to ensure customer success through relentless follow-up. Decisiveness and willingness to take action based on individual customer issues. Strong written and verbal communication skills. Proficiency with Microsoft Word, Excel, and ability work within database systems. 3-5 years of relevant work experience, preferably with a focus on customer service in a fast-paced, dynamic environment Undergraduate Degree Experience building relationships with customers and collaborating with a team. Mandatory - fluency in English  WHY GATES? Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.  WORK ENVIRONMENT Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by : Gates are committed to protecting your private data. Please see below the link to our Job Applicants Privacy Statement which we would ask you to read in full. By applying for this position, you confirm that you have read, understood and accept this ://  ARE YOU DRIVEN BY POSSIBILITY?