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Implementation Engineer
2 miesięcy temu
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
What you'll be doing
About the job
Jesteśmy jednym z 5 strategicznych partnerów firmy Genesys na świecie, „EMEA Partner” roku 2020 w regionie EMEA oraz jako jedyni w Polsce posiadamy najwyższy status „Gold Partner”, który utrzymujemy również w skali globalnej.
Implement Engineer CX
Zakres obowiązków:
Projektowanie i wdrażanie systemów Customer Experience (Contact Centre) obsługi wielokanałowych interakcji (Voice, Chat, Email, SocialMedia)
Identyfikacja i analiza wymagań funkcjonalnych i niefunkcjonalnych
Wsparcie w przygotowaniu ofert handlowych oraz estymacje pracochłonności
Testowanie oraz wdrażanie produkcyjne dostarczanych rozwiązań
Tworzenie i aktualizowanie dokumentacji technicznych
Diagnozowanie i rozwiązywanie problemów zgłaszanych przez klientów
Współpraca z partnerami technologicznymi w ramach implementacji oraz eksploatacji systemów Customer Experience
Nasze oczekiwania:
Praktyczna znajomość wdrożeniowa i/lub administracyjna systemów CX, preferowane Genesys
Praktyczna znajomość z zakresu protokołów komunikacji aplikacyjnej VoIP, WWW, WebServices
Praktyczna znajomość zagadnień z zakresu baz danych
Samodzielność i skuteczność w rozwiązywaniu problemów technicznych oraz duża otwartość na nowe technologie
Wysoka komunikatywność i chęć bezpośredniej współpracy z klientami
Umiejętność współpracy w doświadczonym zespole technicznym
Duża dokładność w realizacji zadań
Umiejętności analityczne
Znajomość języka angielskiego (B2)
Znajomość platform chmurowych Amazon AWS, MS Azure lub Google cloud będzie dodatkowym atutem
Oferujemy:
Umowę o pracę/B2B
Niezbędne narzędzia pracy, w tym samochód służbowy
Możliwość realizacji ciekawych projektów technologicznych w Polsce i na świecie
Możliwość rozwoju zawodowego, udział w szkoleniach oraz możliwość zdobycia rozpoznawalnych certyfikatów IT
Miejsce pracy w ścisłym centrum miasta, przy metrze Rondo Daszyńskiego
Prywatną opiekę medyczną
Dofinansowanie aktywności sportowych bądź kulturalnych z ZFŚS
Grupowe ubezpieczenie na życie
Pracownicze Plany Emerytalne
Platformę do szkoleń online
Dofinansowanie do nauki języka angielskiego lub innych kursów
Krótsze piątki (pracujemy do 14.30)
Czekamy na Twoją aplikację
Workplace type:
Hybrid Working About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
