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Senior Onboarding Engagement Consultant

3 miesięcy temu

Warsaw, Polska Visa Pełny etat
Job Description

Team Summary

The Client Services function provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Within Client Services, the Client Lifecycle Operations Team in Europe is made up of operational services covering Client Onboarding, Licensing, Risk Lifecycle Management, Card Design and Cobrand.  The Team is focused on supporting access to the Visa network in a compliant manner. Our clients are primarily financial institutions and fintechs.

  • The Client Onboarding team oversees the process for clients wanting to becoming a Visa Member. The onboarding process involves collaboration with Licensing, Risk and Compliance teams to ensure clients are enabled and meet Visa requirements.
  • The Licensing team ensure clients possess the necessary regulatory permissions to conduct activities within the Visa network. The team review the onboarding of new clients from a licensing perspective and manage changes to membership during the client lifecycle.
  • The Risk Lifecycle Management team ensures clients adhere to fundamental risk management measures to safeguard against fraud and mitigate against other risks. This team complete ecosystem risk reviews as part of the onboarding process and if there are any changes to a client’s Visa membership status.
  • The Card Design team primary focus is to review card design submissions ensuring they are compliant with the Visa Product Brand Standards. The team also support card manufacturers, personalisers, issuers and internal stakeholders on their card designs.
  • The Cobrand team reviews and approves co-brand partnership applications. This involves checking the eligibility of both the issuer and the co-brand partner, which ultimately enables cobrand partners to access the Visa network.

Job Description

Visa are seeking a commercially minded Senior Consultant to work within the Client Onboarding, Client Lifecycle Operations team. The successful candidate will be responsible for delivering a best-in-class onboarding experience.

Their key focus will be on providing upfront onboarding consultancy to new and strategic clients. Generating client-centric experiences and creating foundational partnerships, will enable this individual to generate value for Visa, our clients and society at large.

The individual will be working on high profile onboarding opportunities and will be representing the team in front of clients and senior leadership. They will be expected to identify opportunities and implement initiatives to enhance service quality across the end-to-end client onboarding journey. They will be working within a high-performance team, and strong candidates will have a growth mindset and be willing to play an active and collaborative role in the team.

Note: This role will not be responsible for creating sales leads or new opportunities, however, will be accountable for the positive development of the client relationship and the successful onboarding of clients.

What we expect of you, day to day:

  • Lead the onboarding engagement with a select group of strategic clients. Work with management to determine the select group of clients (prioritized clients). Present to such clients the onboarding process, timings and expectations. Create, customise and/or maintain such materials to support such engagements. Build a strong relationship with your client base.
  • Oversee the onboarding process for the prioritized clients. Be the first point of contact to provide guidance and support on onboarding matters for such clients, throughout the onboarding process. This may include answering questions, resolving blockers by advocating for your client and exploring alternative approaches and/or sharing updates to relevant stakeholders. 
  • Enable best practice and speed to market. Obtain feedback and contribute to the continued process improvement required to enhance the end-to-end client experience when onboarding with Visa. Focus on key themes we are seeing across clients, with consideration given to speed to revenue, and the enhancement of both tools and processes.
  • Represent the team. Share updates, reports and information as appropriate. Ensure your stakeholders are provided appropriate support with regards to your subject matter expertise, whether it is within Client Lifecycle Operations, or within Visa more generally.
  • Be accountable. Prioritize conflicting and competing demands across the business to ensure Visa resources are deployed to maximum effect, considering operating level agreements and other expectations in place.
  • Contribute to the management of the team. Provide guidance and development to others, collaborating cross-functionally to bring the best of Visa to the internal team and clients.

Visa prides itself on providing a positive and engaging onboarding experience for our clients. If you are passionate about client satisfaction and have the desired skill set, we would love to hear from you.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Qualifications

What we are after

  • Ideally, Bachelor’s Degree in Business Administration, Information Systems or equivalent
  • Ideally, 5+ years of work experience in the payment industry and 2yrs+ client facing experience
  • Excellent interpersonal and communication skills, with the ability to collaborate across peers, functions and geographies
  • Proven ability to set and deliver upon priorities within busy, shifting environment
  • Effective planning and organizational, conceptual, and logical problem-solving skills
  • Focus on continuous improvement and ability to identify opportunities
  • Ability to influence stakeholders up to executive level internally and externally
  • Working expertise in Microsoft Office, including Outlook, Word, Excel and Powerpoint
  • Information systems capabilities would be looked upon favourably


Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.