Order Processing Specialist

4 tygodni temu


Gdańsk, Polska GOLDMAN RECRUITMENT Pełny etat

For our Client, a prominent player in the non-food industry, who is establishing a new Shared Services Center (SSC) in Gdańsk, we are looking for a highly skilled and experienced professional to take on the role of Order Processing Specialist. In this role, you will be instrumental in ensuring seamless order management and exceptional customer service for the company’s business clients.

Responsibilities:

  • accurately process and manage incoming orders,
  • monitoring the status of orders to proactively manage potential delays or complications, keeping all stakeholders informed.
  • provide excellent customer support by responding to inquiries and resolving issues,
  • efficiently handle product returns,
  • review and verify customer documentation for completeness and accuracy before processing orders,
  • creating and maintaining reports on order processing performance to identify areas for process enhancement,
  • contributing to the development of new processes and structures in this newly established department, playing a key role in shaping the Shared Services Center's operations.

Requirements:

  • proficiency in English at a minimum B2/C1 level, with strong communication skills both written and spoken,
  • at least one year of experience in a customer service role,
  • familiarity with SAP or similar order processing systems is highly desirable,
  • strong organizational skills with an eye for detail and accuracy,
  • ability to work effectively in a team and collaborate with various departments,
  • problem-solving skills and the ability to manage multiple tasks in a fast-paced environment,
  • at least one year of experience in a customer service role,
  •  experience in a Shared Services Center (SSC) environment being a significant advantage,
  • availability to work in the office located in Gdańsk.

The offer:

  • possibility to develop within an international company,
  • training and development programs,
  • private medical care,
  • group life insurance,
  • multisport card,
  • friendly atmosphere,
  • casual dress code,
  • attractive location in the center of Gdańsk.

 



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