HR Service Operations Specialist
1 tydzień temu
reporting from Workday and other systems. The Specialist, Service Operations role will be responsible for fielding escalated requests, updating employee data, and assisting employees directly by performing consultative actions or through third-party vendors.
This role requires excellent attention to detail and an appetite for constantly improving our systems, processes, and reports. Successful candidates must use their discretion and latitude to prioritize tasks and respond to service requests accurately and on time.
What You'll Do
Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone. Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple systems. Utilize the case management tool to capture all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or escalate more complex issues to the appropriate team member. Utilize acute knowledge gained from operating within a shared services customer care environment supporting teams such as Benefits, Talent Acquisition, Business Partner, and P&C Systems. Perform business process data mapping and employee data maintenance, including mass Enterprise Interface Builder (EIB), loads into the Workday system. Serve as an escalation point for Tier 1 Service Operations team members. Utilize the case management tool to capture and document all inquiries, customer information, case data, process updates, and resolution communication to the requestor. Depending on the queue assigned, can perform deep benefit administration transactions and processes, consult with employees on health, and welfare inquiries, engage internal stakeholders such as payroll for accurate payroll deduction processing, and work with third-party vendors or government agencies to ensure compliance or work with external candidates for scheduling interviews, travel, and onboarding efforts. Handle executive requests, escalated inquiries, and employee escalations timely and accurate. Support recruiters and candidates directly throughout the recruiting lifecycle. Effectively communicate P&C policies and programs while listening and explaining sophisticated subjects. Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
What We're Looking For
Bachelor’s degree in human resources or equivalent experience 4+ years prior experience working in a P&C or HR Contact Center/Shared Service or Operations environment supporting inquiries and transactions across multiple HR or P&C functions such as benefits, employee data maintenance, and recruiting. 2+ years of Workday HCM administration experience, including with Workday Enterprise Interface Builder (EIB) and Report Writer. A passion for excellent customer service, adaptable & flexible Ability to effectively communicate verbally and in writing at all levels, including customers, vendors, peers, business stakeholders, and management Ability to manage multiple priorities and complex tasks in a dynamic work environment. Must be skilled in analytical techniques, practices, and problem-solving. Ability to comply with handling sensitive and confidential employee data. Ability to utilize knowledge guide materials in performing research and answering inquiries.-
People Service Specialist with German
2 tygodni temu
Gdańsk, Pomerania, Polska Ricoh Business Services Polska Pełny etatPracodawca: Ricoh Business Services Polska Opis oferty pracyAbout our Global Company Opis oferty pracyAbout our Global CompanyRicoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost...
-
Training Specialist
2 tygodni temu
Gdańsk, Pomerania, Polska Noble Pełny etatOur Noble Drilling Gdańsk office, which appeared on Tricity map in 2019, is designed to deliver the highest level of services to our Rigs located around the world. Joining us, you will become a part of our team of more around 300 colleagues, all of whom are dedicated to support our fleet, delivering services such as: Finance, Supply Chain, Logistics,...
-
Customer Service Specialist
1 miesiąc temu
Gdańsk, Pomerania, Polska Arla Foods Pełny etatGreat news We are creating a brand new service organization with high ambitions, sparkling ideas and a strong dedication. We don't have everything ready yet and this is where you come into the picture: If you like a challenge and are motivated by making a difference, this could be just the opportunity you were looking for. We would love to welcome you....
-
Customer Service Specialist with Finnish
2 tygodni temu
Gdańsk, Pomerania, Polska Arla Foods Deutschland GmbH Pełny etatSelect how often (in days) to receive an alert: Customer Service Specialist with Finnish Location: Gdansk, PL Great news We are creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication. We don't have everything ready yet and this is where you come into the picture: If you like a challenge and are motivated...
-
Training Specialist
1 miesiąc temu
Gdańsk, Polska Noble Pełny etatOur Noble Drilling Gdańsk office, which appeared on Tricity map in 2019, is designed to deliver the highest level of services to our Rigs located around the world. Joining us, you will become a part of our team of more around 300 colleagues, all of whom are dedicated to support our fleet, delivering services such as: Finance, Supply Chain, Logistics,...
-
Customer Service Specialist with French
2 tygodni temu
Gdańsk, Pomerania, Polska Arla Foods Deutschland GmbH Pełny etatPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Customer Service Specialist with French - Gdansk Location: Gdansk, PL Great news We are creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication. We don't have...
-
Customer Service Specialist with Finnish
1 tydzień temu
Gdańsk, Pomerania, Polska Arla Foods Pełny etatGreat news We are creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication. We don't have everything ready yet and this is where you come into the picture: If you like a challenge and are motivated by making a difference, this could be just the opportunity you were looking for. We would love to welcome you....
-
Senior Manager Global Service Operations
2 tygodni temu
Gdańsk, Pomerania, Polska Northvolt Pełny etatWe are looking for a dedicated and driven Senior Manager, Global Service Operations to join us in our mission to contribute to a greener future. ****About the job: This pivotal role offers the unique opportunity to lead the global scaling of our battery system service companies. In this position, you will be responsible for setting and executing strategies...
-
Junior Operations Specialist in Customer Support
2 tygodni temu
Gdańsk, Pomerania, Polska AirHelp Pełny etatJunior Operations Specialist in Customer Support (Chinese)Department: Customer OperationsEmployment Type: Full TimeLocation: GdańskReporting To: Zuzanna SokolowskaDescriptionAre you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25...
-
Trainee in HR
2 tygodni temu
Gdańsk, Pomerania, Polska Arla foods Pełny etatHow you will make an impact Joining as a Trainee, you play a vital role in Arla's HR Shared Service Center. Here you'll dive into various HR processes such as recruitment support, onboarding, performance management, and more. Our focus is to assist Arla team members worldwide with HR queries, ensuring smooth HR operations. Specifically, you will: ...
-
HR Associate
2 tygodni temu
Gdańsk, Pomerania, Polska Re-Aktor Pełny etatOpis pracy Position:HR AssociateJob Description:ABOUT THE ROLE:The HR Associate is a critical member of the EMEA HR Solutions Center team. The EMEA HR Solutions Center Team is a versatile first point of contact for all HR related inquiries, assisting employees with general HR questions and managers with employee lifecycle administration. Provides scalable...
-
Customer Service Specialist with French
2 tygodni temu
Gdańsk, Pomerania, Polska Arla Foods Pełny etatGreat news We are creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication. We don't have everything ready yet and this is where you come into the picture: If you like a challenge and are motivated by making a difference, this could be just the opportunity you were looking for. We would love to welcome you....
-
Customer Service Specialist with French
1 miesiąc temu
Gdańsk, Pomerania, Polska Arla Foods Pełny etatGreat news We are creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication. We don't have everything ready yet and this is where you come into the picture: If you like a challenge and are motivated by making a difference, this could be just the opportunity you were looking for. We would love to welcome you....
-
Junior HR Coordinator
2 tygodni temu
Gdańsk, Pomerania, Polska Product Madness Sp. z o.o Pełny etatSummary Junior HR Coordinator – People and Culture (P&C) is responsible for handling employee inquiries, processing P&C transactions, and generating data reports through Workday and other HR systems. This position demands strong attention to detail, a customer-centric approach, and the ability to prioritize service requests with discretion. What...
-
Junior HR Coordinator
1 miesiąc temu
Gdańsk, Polska Product Madness Sp. z o.o Pełny etatSummary Junior HR Coordinator – People and Culture (P&C) is responsible for responding to inquiries from employees, executing P&C transactions, and data reporting using Workday and other HR systems. This role requires great attention to detail, customer service orientation, and an ability to use discretion and latitude to prioritize service...
-
Trainee in HR
1 miesiąc temu
Gdańsk, Pomerania, Polska Arla Foods Pełny etatTrainee in HR – Summer Internship - Gdansk Take the first step towards a successful HR career with a summer internship at Arla's HR Shared Service Center. How you will make an impact As a Trainee, you become a crucial member of HR Shared Service Center in Arla – a unique place where you can learn a wide variety of HR processes, including recruitment...
-
People Operations Associate
2 tygodni temu
Gdańsk, Pomerania, Polska Atlassian Pełny etatPeople | Gdańsk, Poland | Remote, Poland | Full-TimeWe are looking for a People Operations Associate to join our Global Shared Services team, at Atlassian. You will provide support to our EMEA-based employees and managers and, in partnership with HR Partners or Centres of Excellence (COEs), to deliver great experiences.The responsibilities in the role will...
-
Customer Service Specialist with Slovak
2 tygodni temu
Gdańsk, Pomerania, Polska Metsä Group Pełny etatCustomer Service Specialist with Slovak page is loaded Customer Service Specialist with Slovak Apply locations Gdansk time type Full time posted on Posted 5 Days Ago job requisition id R Metsä Board Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. Metsä...
-
Lead EMEA HR Ops – Total Rewards
2 tygodni temu
Gdańsk, Pomerania, Polska Atlassian Pełny etatPeople | Gdańsk, Poland | Remote, Poland | Full-TimeWe are looking for an experienced EMEA Total Rewards (Benefits and LOA) HR Ops lead to join our People Operations team at Atlassian to enhance manager and employee overall experience in partnership with our COE's.This role combines the perfect blend of global HR benefits and Leave of Absence craft as well...
-
Customer Service with French
2 tygodni temu
Gdańsk, Pomerania, Polska SALES HR Pełny etatNaszym klientem jest firma ze Skandynawii, która przenosi procesy z całej Europy oraz otwiera nowe centrum usług wspólnych (SSC)Szukamy osób na stanowiskoCustomer Service Specialist with French - Order Management (new SSC)Gdańsk ZAKRES OBOWIĄZKÓW· zapewnienie bardzo dobrej obsługi klienta biznesowego z branży FMCG, które związane jest z...
