Technical Account Advisor
6 miesięcy temu
The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.
Collaborate with the CSM to drive adoption and satisfaction
Produce and deliver monthly SLA reports to customers, and ensure SLA compliance*
Ensure adherence to SaaS policies and procedures
Own inbound customer calls / case handling
Drive all service management activities (incidents, change requests, enhancement requests, RCAs, customizations, etc.)
Own disaster recovery process and issue resolution
Responsible for proactive technical guidance for all JDA and customer IT projects
Create and own Customer Success Plans for relevant stakeholders
Collaborate & coordinate effectively with all JDA internal dept’s (Consulting, PD, Onboarding, Solution, Service Management, etc.) for faster resolution of issues
Collaborate with Cloud Onboarding Manager to track and approve transition from Implementation to Delivery
Provide technical / feature-specific advice
Prepare for and participate in business reviews
Primary KPIs:
1. Customer Health:
SLA performance management
Operational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc.)
2. Customer Satisfaction: NPS / CSAT scores, % customer retention, attrition, and churn
3. Advocacy: % Growth in reference-able customers
Secondary KPIs:
1. Adoption: Deployment, utilization, and value realization
2. Commercial Growth
3. Annual recurring revenue(Base revenue + pricing + upsell and cross-sell revenue – churned revenue)
Generating leads to help with up-selling and cross-selling
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
-
Technical Account Manager, AWS Enterprise Support
7 miesięcy temu
Warsaw, Polska AWS EMEA SARL (Poland Branch) Pełny etatAn AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a...
-
Technical Account Manager
6 miesięcy temu
Warsaw, Polska Xperi Holding Corporation Pełny etatDescription Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly...
-
Sr. Technical Account Specialist, Motorola B2B
7 miesięcy temu
Warsaw, Polska Lenovo Pełny etatDescription and Requirements Lenovo Motorola is looking for a Senior Technical Account Specialist to join our Motorola B2B smartphone business in Poland. Your primary duties are to Support Enterprise customers in Poland and remotely in EU on reported B2B technical issues; be responsible for technical escalations and working with our product...
-
Technical Account Manager New Products
8 miesięcy temu
Warsaw, Polska RTB House Pełny etatAs a Technical Account Manager, you will draw on your consultative problem-solving skills and technical knowledge to assist our clients and lead successful integrations of their e-commerce websites and mobile applications with RTB House. Additionally, you will support daily campaign optimization to ensure all client performance marketing goals are achieved....
-
Technical Account Manager
1 miesiąc temu
Warsaw, Polska Paymentology Pełny etatPaymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale.Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time...
-
Cloud Architect
2 miesięcy temu
Warsaw, Polska SAP Pełny etatWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior Cloud Architect
2 miesięcy temu
Warsaw, Polska SAP Pełny etatWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Sr Technical Account Manager
7 miesięcy temu
Warsaw, Polska AWS EMEA SARL (Poland Branch) Pełny etatAt AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as trusted advisor and has a...
-
Expert Cloud Architect
2 miesięcy temu
Warsaw, Polska SAP Pełny etatWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Warsaw, mazowieckie, Polska SPACE IT Sp. z o.o. Pełny etatProven track record as CTO/Technical Director Strong technical background across Digital, Cloud, Data, and emerging technologies Experience leading technical teams in a global organization Excellent communicator able to influence at all levels Innovation mindset with a passion for technology and business transformation Effectively influence and present to...
-
Workplace Advisory Manager
4 miesięcy temu
Warsaw, Polska Avanade Pełny etatWant to create value with digital and turn your ideas into human impact? So do we. At Avanade Advisory, we are breaking apart the traditional process of setting strategies and goals first, then finding technologies to achieve them. In the digital age, there is no time for that linear process. We partner with clients to accelerate value from digital...
-
Workplace Advisory Analyst
4 miesięcy temu
Warsaw, Polska Avanade Pełny etatPair your adaptable, collaborative, curious mindset with your tech skills to help client digitally transform their ways of working. Better experience for air travellers? Data to help a non-profit better serve kids with needs? An Advisory role at Avanade offers you a purposeful career. Know your clients' needs inside out, work with them beginning to end,...
-
Account Executive
1 miesiąc temu
Warsaw, Polska IFS Pełny etatJob Description We are looking for a hungry, focused, and resilient farmer salesperson with great collaboration and sales execution skills to help grow the business across the market unit. The Sales Account Executive - primary responsibilities include developing, prospecting, qualifying, selling, and closing new business to net new customers...
-
GenO Account Cloud Engineer
7 miesięcy temu
Warsaw, Polska Oracle Pełny etatStart your success story with GenO Are you passionate about changing lives through technology? So are we and we want to get to know the real you, not just your previous work experience. That way you’re free to use every part of what makes you unique to learn, grow, and succeed. In return, we’ll help you find your calling and kick-start an extraordinary...
-
Enterprise Account Executive
2 tygodni temu
Warsaw, Polska Snowflake Pełny etatBuild the future of the AI Data Cloud. Join the Snowflake team. Enterprise Account Executive The Enterprise Account Executive is responsible for acquiring new customers and building client relationships within the CEE market by determining new data workloads and use cases driving Snowflake consumption. Individuals who excel at this job have the...
-
Network Engineer
3 miesięcy temu
Warsaw, Polska Infotree Global Solutions Pełny etatPosition OverviewWe are seeking highly motivated and skilled Customer Success Engineers to join our dynamic team. As a product expert, technical advisor, and customer advocate, you will play a crucial role in ensuring our clients achieve their desired outcomes through tailored end-to-end technical execution and guidance. Our mission is to drive the adoption...
-
account director
1 miesiąc temu
Warsaw, Polska team5pm Pełny etatJoin our innovative and rapidly growing scale-up as we seek a hands-on Account Director to drive our business forward and work together on leading our new team in Warsaw. As an Account Director, you will play a key role in managing our international client portfolio, helping shape the success of our operations in Poland while fostering a collaborative,...
-
Senior Advisory Services Consultant
6 miesięcy temu
Warsaw, Polska Workday France Pełny etatAbout the Role Do you have an appetite for solving a variety of complicated business problems? The Advisory Services reporting team works directly with customers through strategic consulting services, targeted micro consulting engagements, and facilitated group discussions enabling customers to efficiently use Workday applications to address their...
-
Customer Success Manager – German Speaking
1 miesiąc temu
Warsaw, Polska Trellix Pełny etatSenior Cloud Software Development EngineerSr SDETDeal Desk AnalystCountry Sales Leader / FSI Sales LeaderSenior Software Development EngineerSenior Security ResearcherSoftware Development Engineer in Test (SDET)Apprentice- HRSolutions EngineerSoftware Development Engineer in Test (SDET)Staff SDETProfessional Services ConsultantSenior Software Development...
-
Customer Success Manager – German Speaking
2 miesięcy temu
Warsaw, Polska Trellix Pełny etatAbout the Role: In this role you a have a tremendous opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to the Trellix’s growth and success. As the lead customer liaison for strategic accounts, you will develop a trusted advisor relationship with customer key stakeholders...