Customer Service/Order Management Specialist
4 miesięcy temu
- The daily execution of customer orders in SAP & e-commerce portal, order management & fulfillment
- Coordination of the entire order delivery process in SAP: master data, pricing, availability, changes, deliveries, incidents
- Delivery management and daily contact with mother plants & warehouses located in Europe
- Claim management
- Management of invoices and credit/debit notes
- Price maintenance in SAP
- Timely responding to various queries and ad-hoc requests affiliated with order management, assisting customers in solving problems and incidents
- Building long-term relations with customers and internal stakeholders
- Very good knowledge of English and Polish
- Experience in Customer Service, Order Management, Logistics, Planning / Stock Replenishment or similar areas
- Ability to work in a fast paced environment
- Export knowledge and sea container process would be an advantage
- Team work and problem-solving attitude
- Knowledge of MS Office
- Knowledge of SAP will be an asset
- Very strong communication skills and pro-client attitude
- Possibility to have real impact on the business
- Work in dynamically developing company
- Trainings, knowledge sharing & experience gained by working with experts
- Stable working conditions based on employment contract
- Hybrid work system
- Medical care, sport card, life insurance
- Modern office located in the Center of Łódź
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