Aktualne oferty pracy związane z Workforce Analyst - Warsaw - British American Tobacco
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QCT Analyst
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Service Analyst
2 miesięcy temu
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Project Analyst
2 miesięcy temu
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Analyst / Analityk
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Insight Analyst
4 tygodni temu
Warsaw, Polska NielsenIQ Pełny etatJob Description ABOUT THIS JOB The role will be data-driven and analytical support for global and local clients from FMCG and Tech & Durables industries. An Insight Analyst will be in support of one or several clients, working with internal stakeholders from client-facing NIQ teams, operating as part of a broader international community, working...
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Insight Analyst
4 tygodni temu
Warsaw, Polska NielsenIQ Pełny etatJob Description ABOUT THIS JOB The role will be data-driven and analytical support for global and local clients from FMCG and Tech & Durables industries. An Insight Analyst will be in support of one or several clients, working with internal stakeholders from client-facing NIQ teams, operating as part of a broader international community, working...
Workforce Analyst
3 miesięcy temu
BAT is evolving at pace - truly like no other organisation.
To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey
BAT POLAND IS LOOKING FOR AN WORKFORCE ANALYST
BENEFITS:
Private Medical Subscription and Life Insurance Fitness, Wellness and Mental Health benefits Learning & Development programs Holidays with family Remote work environment Christmas Gift/Bonus Dedicated mental health support through Mindgram – a complete Well-being and Mental Platform Annual performance bonusROLE POSITIONING AND OBJECTIVES
Become a vital part of our Engagement Centre team at British American Tobacco and play a pivotal role in delivering exceptional experiences to our customers. Explore exciting opportunities to grow both personally and professionally.
We’re waiting for you to apply so you can discover how you can be part of a team that thrives on meaningful engagement and customer satisfaction. Seize the opportunity to shape the future of customer interactions with BAT's Engagement Centre
WHAT YOU WILL BE ACCOUNTABLE FOR
Performing advanced planning and scheduling while implementing necessary changes to improve the level of quality and efficiency. Developing labor schedules to meet contact volumes and service levels. Working with management to ensure agent adherence and/or conformance to schedules and creating reports utilized by the engagement centre for staffing/productivity measurements. Utilizing specialized software tools to manage and forecasting staffing levels for engagement centres. Conducting problem case analysis exercises to assist in root-cause analysis and drive optimization in operations results.ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
Advanced level of English. Experience creating forecasts and schedules for large teams across different areas. Experience in handling raw data, analyzing it and transforming it into relevant reports. Demonstrated organizational skills.WE ARE BAT
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
Global Top Employer with 53,000 BAT people across more than 180 markets Brands sold in over 200 markets, made in 44 factories in 42 countries Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations Diversity leader in the Financial Times and International Women’s Day Best Practice winner Seal Award winner – one of 50 most sustainable companiesBELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference
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