Inside Sales Coordinator

Your Job

Guardian Glass is seeking you to become our next  Inside Sales Coordinator .

Our Team

Inside Sales Coordinator  is fully responsible for assigned customers’ relationship and support. This role provides pre-sales and after-sales support and handles end-to-end the order fulfilment process.

The role includes orders coordination, development of customer-supplier relationship in collaboration with outside sales representatives and follow-up of customers’ files and requests.

Inside Sales Coordinator is a key contact between the customers, our outside sales team, and the plants throughout Europe. In that scope, Inside Sales Coordinator is to identify and understand customers’ needs and provide them with the most suitable solution for their business activities.

Inside Sales Coordinator works in close cooperation with marketing, finance, technical, logistics, production, and shipping. Furthermore, Inside Sales Coordinator is also responsible for quotations and follow-up of projects. This requires an excellent knowledge of the markets and customers, as well as production and logistics constraints.

Position operates in a dynamic environment; the ideal candidate will be able to identify problems and apply continuous improvement processes and methodologies to be able to counteract with solutions.

What You Will Do

Acts as a primary point of contact for any client inquiries related to business Develops trustful relationships with clients ensuring continued Guardian supplier relations Ensures a seamless satisfactory customer experience across all sales channels Ensures the correct products and services are delivered to customers in a timely manner Resolves customer account enquiries in a timely and satisfactory manner in close collaboration with the Order Fulfilment Team Anticipates customer needs and can identify value added business opportunities Establishes mutual beneficial outcomes in client relationship through service activities, all in close collaboration with internal stakeholders Expands the relationships with existing customers by proposing solutions that meet their objectives Identifies opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business

Who You Are (Basic Qualifications)

Fluent in English, both written and spoken Previous experience within an Inside Sales or Customer Service role is desirable Strong communication and interpersonal skills with an aptitude of building relationships Effective organizational skills Problem-solving and negotiation skills Must be proactive, customer focused, and results oriented Good PC skills in MS Office Ability to effectively question or challenge the status quo

What Will Put You Ahead

Bachelor's degree Efficient, accurate and focused to detail Multitasking and with good organizational skills Entrepreneurial person who is business minded Highly motivated Adapts well to unexpected change Fluent in German, both written and spoken

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

Guardian Industries was founded in 1932, and today is part of one of world’s largest companies – Koch Industries. We offer growth to those who earn it and generous benefits to our employees. One of Guardian Industries companies is Guardian Glass. 
As one of the world’s largest and most respected glass companies, Guardian Glass is changing in the way people think about glass. We’re finding the ways to make glass larger, more energy – efficient, more transparent, more insulating and just smarter. And our work does not just stay in the lab. It becomes the world’s tallest buildings, millions of homes and the massive amount of energy saved when the right windows are installed. At Guardian Glass, we are taking one of Earth’s simplest materials – sand – and turning it into a key building block of tomorrow. 
As part of Guardian Glass Finance organisation, this role supports the Europe Controller’s capability and is based in the office in Katowice, Poland. 

The key essence of this role is to facilitate virtuous cycles of mutual benefit within the finance capabilities through a combination of strong communication
and analytic skills. 

What Do We Offer

Flexible working time Private medical health care Life insurance Sport card Fruits and snacks at the office Team building events Internal and external trainings Work in Principle Based Management environment, where we promote honesty and respect, we prefer self-reliant employees with initiative over micromanagement, we openly share the knowledge and expect employees to be eager to learn

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