Inside Sales Support with Italian

4 miesięcy temu

Katowice, Polska Rockwell Automation Pełny etat

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

The role includes the sale of industrial automation products or repair services to other distributors and ends users through a combination of online and telephone marketing, and customer service at every stage of the order process. Liaising with the external sales manager to assist with day-to-day customer service tasks.

Main responsibilities:

Maintaining and establishing long-term, positive relationships with customers by phone and e-mail (high level of customer satisfaction).

Remote sale of products and services in the field of industrial automation.

Acquiring customers, building business relationships with them, and preparing commercial offers.

Processing orders, including determining the form of payment, invoicing, and contact in the event of non-payment.

Telephone negotiations with clients, potential clients, and suppliers.

Telephone and Internet search for suppliers in response to business needs.

Familiarize yourself with local sales, import, and export laws.

Implementation of quantitative and qualitative sales targets for products and services (relationship management) as well as assumed budgets and financial goals.

Regular contact with the Purchasing Department in order to receive offers, updates, and order statuses as well as with the Logistics Department, the Repair Department and the Financial Department, and others.

Working closely with the external sales team (Italy), helping them with their day-to-day tasks such as talking to customers, quotes, checking internal systems, and making sure all orders are delivered as planned.

Working daily with internal systems to check customer repairs, making sure all deliveries are on time.

Requirements:

A high level of written and spoken Italian is required.

A good command of English is required as all our systems are in English.

Internal sales experience.

Good knowledge of the MS Office package.

Ability to work under time pressure.

Ability to accurately and quickly respond to customer needs.

An active approach to tasks and people.

Very good communication and listening skills.

Enthusiasm and consistency in action.

Ability to work in a team and plan tasks.

Analytical mind and the ability to draw conclusions.

Creative problem-solving.

Our benefits:

Life insurance.

Private medical care.

Lunch Card.

Sport Card.

Funding on the MyBenefit platform.

Christmas and holiday allowance from the Company Social Benefits Fund.

Co-financing for training.

Sales bonus.

You will hybrid work in Katowice, Poland.

We do not offer relocation packages.

#LI-JS1

#LI-Hybrid

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