Aktualne oferty pracy związane z Critical Tickets Coordinator - Łódź - Bosch Group
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Receptionist / Office Coordinator
2 tygodni temu
Łódź, Polska Beso Lux Sp. z o.o. Pełny etatReceptionist / Office CoordinatorYour responsibilities Every day tasks will include: Managing reception desk Coordinating incoming and outgoing mail and packages for employees Managing daily office purchases ...
Critical Tickets Coordinator
3 miesięcy temu
TASKS:
- Ensuring that activities within Incident Management process are being performed at a high level of quality and that they meet their associated Service Level Agreements and/or Operational Level Agreements
- Tracking and Escalating critical IT incidents according to the defined Service Levels
- Coordinating activities with IT teams and/or external support teams to complete the incident resolution
- Validating priority of critical incidents by assessing business impact
- Cooperation with Global Service Desk, Service Operations Managers and IT support teams inside Bosch Group (especially twin units in Germany, Brazil, China realizing Follow The Sun model)
Qualifications
- Very good English and German (both written and spoken)
- ITSM knowledge (ITIL / COBIT certification would be an advantage)
- Excellent oral and written communication skills
- Analytical and critical thinking
- Effective team player and leader who can work independently when necessary
- Ability to handle and perform in stressful situations
- Business oriented attitude
- Experience in a global, multicultural environment will be a plus
Additional Information
Benefits:
Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent and inclusive work environment for all.
Work #LikeABosch:
- Employment Contract
- Competitive salary + annual bonus
- Hybrid work with flexible working hours
- Referral Bonus Program
- Copyright costs for IT employees
Grow #LikeABosch:
- Complex environment of working, professional support and possibility to share knowledge and best practices
- Ongoing development opportunities in a multinational environment
- Broad access to professional trainings (incl. language courses), conferences and webinars
Live #LikeABosch:
- Private medical care and life insurance
- Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
- Prepaid Lunch Card
- Number of benefits for families (for instance summer camps for kids)
- Non-working days on the 24th and 31st of December
- Discounts for Bosch products