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EMEA Program Manager
2 tygodni temu
About the Role
:The EMEA Programme Manager will form part of the Central Service’s team within the facilities management function of one of JLL’s key Client portfolios. Working directly with the Performance & Governance Lead the Programme Manager will be a central point of contact and responsible person for compliance of our EMEA wide workforce and supply chain.
The Programme Manager will support EMEA projects, change management programmes across the account. Always ensuring that we are doing the right thing at the right time, achieving the highest standards and collaborating with the correct people to guarantee exceptional service delivery.
Key Responsibilities:
Hold Operational understanding of the service level agreements outlined in the master service agreement ensuring service delivery across the EMEA portfolio.
Support the Central Services Manager and Senior leadership driving Governance, Compliance and Reporting.
Oversee the compliance of all vendor workers across the team and supply chain.
Support our client in all worker compliance programmes and audits.
Promote a high level of satisfaction among client users reinforcing this on an EMEA wide basis with prompt response and customer service focused delivery.
Drive initiatives to promote efficiencies across our service lines, customer service excellence and aligned delivery across all service lines.
Be an on account point of contact for vendor onboarding, offboarding and vendor personnel management.
Support business improvement and change management programmes across the account.
Support the JLL Environmental Health and Safety goals across all EMEA offices.
Communicate with all stakeholders in an open, honest, transparent manner with tailored messaging to be audience specific adapting to needs.
Support in driving regional consistency across the account e.g. in reporting, standard operating procedures and systems.
About you:
You have proven experience in related role, in particular with an operations focus in a Facilities Management environment
You have a track record of effectively managing projects and developing initiatives
You have communication and interpersonal skills and proven capabilities to effectively represent businesses and drive decisions
You have experience with enabling technologies as they relate to the services and generally technology ‘savvy’
You work collaboratively as part of a team to solve problems with professionalism and service focused approach
You are proficient with computer equipment and programs (Word, Excel and Outlook), and have a keen interest in technology
You have expansive communication skills, including presentation and negotiation skills
You are adept at multitasking and are able to manage multiple projects effectively
You comfortable network at all levels within the organization
You are adaptable to work to requests and projects that may vary from day to day changing to meet business requirements is a perquisite for this role
You strive for excellence in what you do and share ideas for improvement
Location:
On-site –Warsaw, POLIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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