Customer Service with German

4 miesięcy temu


Kraków, Polska TopTalents Pełny etat
Your responsibilities:
  • Be the primary interface on a day-to-day basis with direct account responsibility for customers
  • Carry out contract reviews on orders / schedules
  • Progress/expedite orders as requested
  • Process request for quotations
  • Process customer returns
  • Investigate credit and debit requests and queries to issue credit/debit as necessary
  • Review, action and issue all relevant order related reports
  • Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
  • Proactively perform quote follow up
What your background should look like:
  • Experience in Customer Service desired
  • Fluency in English and German (at least C1 level)
  • Good time management and ability to prioritize tasks
  • A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
  • Multitasking out of the box thinker with a positive attitude, able to listen and being patient
  • Problem solving skills as well as negotiating skills are necessary to succeed
  • Success-oriented, open-minded, organized, resilient even in stressful situations
  • Ability to work on a hybrid model (office is located in Kraków)
What our client offers:
  • Private medical healthcare for you and your family
  • An attractive package of extra benefits of your choosing
  • Fresh fruit and delicious coffee
  • Flexible working hours
  • Modern and comfortable office with a chill-out zone
  • Additional day off for your birthday
  • Work in a team where a good atmosphere and team spirit is one of the greatest values


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