Customer Service with Hungarian

2 miesięcy temu

Kraków, Polska Randstad Polska Pełny etat

Do you have experience in the Customer Service? Are you fluent in Hungarian? Apply for this position

what we offer

  • work for a leading company in the oil industry;
  • opportunity to develop in an international structure;
  • after onboarding, work in a hybrid system (2x per week working in the office); 
  • sports packages, additional medical package;
  • temporary contract with possibility of extension;
  • salary  ~ 8200 PLN gross

your tasks

  • using digital tools and various databases to contact potential customers and presenting specific products or services with a sales goal;
  • support potential customers in onboarding activities pertaining to setting up accounts;
  • respond to customer issues within the agreed SLA, by connecting with relevant teams to reach a resolution;
  • managing documents to get credit vetting of the customer;
  • provide effective day to day support to existing Shell Fleet App customers;
  • active management of CRM system, tagging opportunities, insert commercial changes, update customer details;
  • respond to customer issues within the agreed SLA, by connecting with relevant teams to reach a resolution;
  • regularly engage with product & marketing teams regarding customer issues, opportunities for improvement and competitor activities.

what we expect

  • language requirements: English + Hungarian minimum C1 level or native;
  • customer first approach;
  • ability to use digital tools to identify and connect with potential customers via phone, email and live chat;
  • quick learner mindset to quickly understand the Company's offer, including Road Services, key benefits, features and best practices;
  • applicants for the job should have excellent verbal communication skills as it requires describing products or services in order to persuade a prospect to convert;
  • ability to analyze data & good Excel skills;
  • sales/business acumen and entrepreneur mindset;
  • diligent with positive attitude;
  • professional business stakeholder management.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

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